Program Manager Amazon Business Prime
Program Manager Amazon Business Prime
Posted on :
12-04-2025
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1 Vacancy
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Job Description
Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business a fastgrowing startup passionate about building solutions we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.
We are looking for a Program Manager to help us scale the Business Prime program to support millions of customers resolving customers issues and gathering customer feedback to build scalable and automated solutions for our sales teams and customers.
Key job responsibilities
We are looking for a Program Manager to help us scale the Business Prime GTM and support millions of customers by educating sales creating and managing program incentives understanding bottlenecks gathering customer feedback and running reports to build scalable and automated solutions for our sales teams and customers.
Execute pricing incentives and and new sales motions at scale to drive growth. Process tickets raised by sales teams for individual customer promotions and incentives
Manage global rollout of initiatives by working cross functionally on launches; train and align sales teams define and build monitoring KPIs and influence marketing strategies
Support escalations by Sales and Customers Service teams that need product specific knowledge ensuring issue resolution in the shortest period of time.
Act as owner for L/D on Product features and updates. Create content and educate partner teams (Sales Customer Support) and maintain Product wiki and Office hours
Report and analyze ongoing business metrics to leadership by sourcing data from datawarehouses using SQL and use Quicksight Excel as needed
Work with Voice of the Customer sources (eg: talking to customers listening to Sales/Customer Service calls launching surveys) to identify triage and prioritize customer specific bugs and needs
Operationalize and scale internal sales tools and processes to assist with Sales demos and Marketing initiatives
Identify internal process inefficiencies and simplify using solutions that scale globally (North America Europe Japan India)
Design and execute effective pilots and experiments to allow us to test new ideas to delight our customers.
About the team
Business Prime (https://amazon/businessprime) is a paid subscription service for verified business charity or government organizations that makes Primes reliable fast FREE shipping benefits accessible for all authorized users within the organization when shopping on Amazon Business. Business Prime is available only for Amazon Business customers with benefits that are relevant for business customers. The Business Prime team is looking for a strong Program Manager to support key workflows required to scale and improve the overall membership experience for our global B2B customers.
Bachelors degree
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking for a Program Manager to help us scale the Business Prime program to support millions of customers resolving customers issues and gathering customer feedback to build scalable and automated solutions for our sales teams and customers.
Key job responsibilities
We are looking for a Program Manager to help us scale the Business Prime GTM and support millions of customers by educating sales creating and managing program incentives understanding bottlenecks gathering customer feedback and running reports to build scalable and automated solutions for our sales teams and customers.
Execute pricing incentives and and new sales motions at scale to drive growth. Process tickets raised by sales teams for individual customer promotions and incentives
Manage global rollout of initiatives by working cross functionally on launches; train and align sales teams define and build monitoring KPIs and influence marketing strategies
Support escalations by Sales and Customers Service teams that need product specific knowledge ensuring issue resolution in the shortest period of time.
Act as owner for L/D on Product features and updates. Create content and educate partner teams (Sales Customer Support) and maintain Product wiki and Office hours
Report and analyze ongoing business metrics to leadership by sourcing data from datawarehouses using SQL and use Quicksight Excel as needed
Work with Voice of the Customer sources (eg: talking to customers listening to Sales/Customer Service calls launching surveys) to identify triage and prioritize customer specific bugs and needs
Operationalize and scale internal sales tools and processes to assist with Sales demos and Marketing initiatives
Identify internal process inefficiencies and simplify using solutions that scale globally (North America Europe Japan India)
Design and execute effective pilots and experiments to allow us to test new ideas to delight our customers.
About the team
Business Prime (https://amazon/businessprime) is a paid subscription service for verified business charity or government organizations that makes Primes reliable fast FREE shipping benefits accessible for all authorized users within the organization when shopping on Amazon Business. Business Prime is available only for Amazon Business customers with benefits that are relevant for business customers. The Business Prime team is looking for a strong Program Manager to support key workflows required to scale and improve the overall membership experience for our global B2B customers.
Bachelors degree
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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