Customer Success Specialist with Spanish
Customer Success Specialist with Spanish
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Job Description
Key Areas of Responsibility:
- Identify and suggest possible product enhancements based on usability and feedback received from customers.
- Overall ownership of issues raised by customers relating to system performance or usability.
- Meet client retention goals.
- Interact with all departments necessary within the organization to resolve customer care issues.
- Provide expert assistance to hotels on how to benefit from our product and provide expertise on Guest Intelligence practices.
- Forge strong relationships with our customers and industry partners.
- Drive agreed outcomes for our customer.
- Identify and report product and service enhancement requests.
- Update all internal systems to properly track issues and customer contacts.
- Onboarding of new clients.
- Responding to client support emails and calls.
Qualifications :
- Experience in supporting customers over the phone and using Remote Access Tools.
- Empathetic people oriented great relationship builder positive attitude.
- Good computer skills.
- Excellent listening skills.
- Innovative problemsolving methods to help our customers grow their business.
- An ability to identify great business opportunities and drive change.
- The curiosity to learn about our product to educate our clients but most importantly to learn from them.
- Strong aptitude for technology.
- Strong troubleshooting skills with the ability to identify opportunities to improve efficiency.
- Fluent in English and Spanish
Additional Information :
- Employment in the organization with an established position on the market.
- Contract of employment.
- Extra holiday day on your firstyear work anniversary up to 5 days for 5 years at Shiji.
- All necessary equipment such as laptop additional monitor and other accessories.
- Languages courses and multiple training & development opportunities.
- A modern workplace in our office in the heart of Zilina of course as much coffee and fruit as you need to get into the flow.
- Flexible working hours.
- Company parties and social activities.
- Friendly motivated and talented multicultural team.
Get in touch with us today!
You can apply by sending your CV by Apply Now or to the Recruiter Klaudia Kaczmarzyk
Please dont forget to put the clauses you accept in your resume:
I agree that my personal data will be processed by Shiji Poland Sp. z o. o. in order to recruit for the position I am applying for.
I agree to the processing of my personal data by Shiji Poland Sp. z o. o. for the needs of future recruitment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
