Analyst Card Merchant

The Merchant Onboarding Specialist (Tech) and Business Development roles work collaboratively to manage the onboarding and ongoing support of merchants accepting card payments ensuring seamless integration and longterm success. The Merchant Onboarding Specialist (Tech) handles the technical aspects including configuring POS systems payment gateways troubleshooting and ensuring compliance with security standards like PCI DSS. They also provide training manage legal risks and collaborate with IT and operations to improve payment solutions. The Business Development role focuses on acquiring new merchants maintaining strong client relationships and driving growth through customized payment solutions. This includes monitoring key performance indicators managing documentation and compliance and staying informed about industry trends. Both roles are integral to enhancing merchant satisfaction identifying new sales opportunities and supporting the banks efforts to expand its merchant base while ensuring security compliance and efficient payment processing.

Qualifications :

Type of Qualification: First Degree
Field of Study: Information Systems

Experience Required
57 years

Technology & Architecture

• Collaborating with IT and operations teams to implement new features and services.
• Troubleshooting and resolving technical issues related to payment processing POS devices and online transactions.
• Overseeing the technical infrastructure that supports card payments (e.g. POS systems payment gateways).
• Troubleshooting and resolving technical issues related to payment processing POS systems settlements and online transactions.
• Utilise Management Tools aligned to agile ways of work to keep record of assigned tasks using dashboards to track the desired quality metrics.
• Execute the service agreed levels document and store results to create a portfolio of evidence thereby enhancing traceability.
• Set up and agree upon defect SLAs per priority to align and manage expectations across the team and ensure focus is directed according to criticalities.
• Engage in team collaboration sessions and other Agile ceremonies to facilitate teamwork and cohesion.
• Plan test scenarios acceptance tests and test criteria using the available artifacts in collaboration with the involved stakeholders and/or team members to ensure that the requirements are validated with sufficient test coverage.
• Conduct test environment prechecks and readiness assessments so that risks and issues may be identified and raised.
• Raise and escalate defects associated with the test cases. Conduct investigations into defects to establish the impacted downstream system and assign the correct development resource.

Product

• Assisting merchants with troubleshooting issues or disputes related to transactions and merchants devices.
• Providing training to merchants on how to use the card payment systems.
• Identifying new sales opportunities to grow the Banks merchant base.
• Establish and maintain strong relationships with newly onboarded merchants to foster longterm partnerships.
• Follow up on action items alerting manager of any concerns or delays.
• Track and monitor the identified goals and metrics alerting superiors to areas of concern or under performance.
• Communicating updates new product features or changes in service to existing merchants.
• Ensuring compliance with industry regulations and bank policies.
• Working with merchants to help prevent fraud and reduce chargeback rates.
• Monitoring key performance indicators (KPIs) for card acquiring operations such as transaction success rates settlement times and customer satisfaction.

Risk Regulatory Prudential & Compliance

• Provide input into partner service level agreements/standards for all valueadded services technology and interdepartmental agreements for drafting and implementation by direct superior.
• Ensuring compliance with antimoney laundering (AML) regulations and other relevant laws.
• Drafting and reviewing contracts with merchants card networks and thirdparty providers.

Additional Information :

Behavioural Competencies:

• Checking Things
• Documenting Facts
• Embracing Change
• Examining Information
• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Pursuing Goals
• Resolving Conflict
• Showing Composure
• Team Working

Technical Competencies:

• Legal Knowledge
• Managing Promotional Items
• Product Knowledge (Business Banking)
• Product Related Systems (Business Banking)
• Quality Assurance
• Risk Identification

Remote Work :

No

Employment Type :

Fulltime