Sr HR Shared Services Manager Benefits Compensation

Gilead Sciences is a biopharmaceutical company that discovers develops and commercializes innovative therapeutics in areas of unmet medical need. The companys mission is to advance the care of patients suffering from lifethreatening diseases worldwide. Headquartered in Foster City California Gilead has operations in North South and Central America Europe Africa Asia and Australia. Gilead makes it a priority to increase access to its medicines for people who can benefit from them regardless of where they live or their economic status.

Job Description

The Sr. Benefits & Compensation Operations Manager is responsible for overseeing the administration compliance and continuous improvement of benefits and compensation operations within the HRSS organization in alignment with Gileads Total Rewards strategy. This role is responsible for ensuring highquality service delivery compliance and operational efficiency while driving innovation in benefits and compensation support models. The role will collaborate with HR Centers of Expertise (COEs) HR Business Partners (HRBPs) and external vendors to streamline processes enhance employee experience and ensure alignment with business goals.

Essential Duties & Job Functions:

Benefits Management & Compensation Operations Support

• Oversee the administration of employee benefits programs including health and welfare plans retirement programs and wellness initiatives.

• Provide recommendations for benefit program design in alignment with Gileads business and HR strategy.

• Manage midtohigh complexity benefits escalations and inquiries ensuring timely resolution and employee satisfaction.

• Handle vendor management responsibilities including monitoring service delivery performance and contract adherence.

• Ensure accuracy in benefitsrelated filings invoices and compliance documentation.

• Ensure seamless of annual benefits enrollment process including vendor negotiations employee communications and implementation of new programs.

• Analyze benefits trends utilization and cost data to make datadriven recommendations for program improvements.

• Monitor industry trends and legislative developments to ensure competitive and compliant benefits offerings.

• Support mergers acquisitions and divestitures by integrating or transitioning benefits programs as needed.

• Partner with vendors payroll and HR technology teams to optimize benefits and compensation service delivery.

Compliance Policy and Risk Management

• Ensure consistency compliance and governance in benefits administration across US LATAM and Canada.

• Act as a subject matter expert (SME) on benefits compliance ensuring adherence to federal state and countryspecific regulations.

• Partner with legal finance and external advisors to stay updated on regulatory changes and implement necessary policy updates that align the companys rewards strategy.

• Maintain governance and documentation for compliance audits reporting data integrity and corrective action planning related to benefits and compensation programs

• Ensure compliance with federal state and local benefits regulations including ERISA ACA FLSA COBRA pay transparency and other applicable laws.

Process Optimization & Continuous Improvements

• Leverage technology automation and selfservice tools to enhance the employee and manager experience in benefits and compensation transactions.

• Identify process inefficiencies and lead improvement initiatives within HRSS to optimize service delivery.

• Develop and enhance HR knowledge tools to drive selfservice adoption and reduce escalations.

• Provide training and support to HRSS employees on benefitsrelated processes tools and policies.

• Facilitate clear communication of benefits policies programs and changes to employees and key stakeholders.

Stakeholder & Vendor Management

• Act as the primary point of contact between HRSS and COEs for benefits and compensation operational matters.

• Develop and maintain strong partnerships with HRBPs Total Rewards teams payroll finance and external benefits vendors.

• Manage vendor administration relationships to ensure high service levels costeffectiveness and compliance with contract terms.

• Facilitate clear communication of benefits policies programs and changes to employees and key stakeholders.

DataDriven Insights & Service Performance

• Utilize analytics to assess benefits program effectiveness service performance and employee utilization trends.

• Provide datadriven insights and recommendations to leadership regarding benefits strategy and optimization.

• Analyze and report on key benefits metrics identifying trends to drive operational enhancements and strategic decision making.

• Ensure adherence to Service Level Agreements (SLAs) and identify areas for enhancement in benefits service delivery.

Special Projects & Compliance Oversight

• Lead and participate in HRSS and Total Rewards special projects including benefits policy implementations and system enhancements.

• Act as a liaison with internal and external stakeholders to ensure compliance with regulatory requirements such as ACA ERISA HIPAA COBRA and FMLA.

• Drive initiatives to enhance employee awareness and understanding of benefits offerings through education and engagement strategies.

Leadership & Team Development

• Lead and develop a team of HRSS professionals handling benefits and compensation administration.

• Provide coaching mentorship and training to ensure team members have the necessary skills and knowledge.

• Foster a culture of customer service accountability and continuous learning within the HRSS function.

Knowledge Experience and Skills:

• Extensive expertise in benefits and compensation programs including administration compliance and benchmarking at a regional or global level.

• Experience managing largescale benefits or compensation programs in a complex global organization

• Strong analytical and strategic thinking skills with the ability to interpret data and provide insights that influence decisionmaking.

• Proven ability to lead largescale benefits and compensation projects including vendor selection and implementation cost analysis and process improvements.

• Experience in regulatory compliance related to compensation and benefits.

• Excellent stakeholder management skills with the ability to collaborate with senior leadership HR business partners and external vendors.

• Strong knowledge of benefits and compensation regulations including ERISA ACA FLSA and global regulatory requirements.

• Ability to develop and execute communication strategies for benefits and compensation programs to drive employee engagement and understanding.

• Leadership and people management experience with the ability to mentor and develop team members.

• Strong financial acumen including budget management and cost optimization strategies.

• Proficiency in HRIS systems compensation software and data analytics tools.

Basic Qualifications:

• High School and Eleven Years Experience OR Associate Degree and Nine Years Experience OR Bachelors Degree and Eight Years Experience OR Masters Degree and Six Years Experience

• 710 years of progressively increasing experience administering Benefits or Reward Programs

• Minimum 5 years experience in people management

• Minimum of 6 years of experience using HR and Payroll systems e.g. Workday SAP UltiPro Oracle PeopleSoft Lawson ADP Safeguard)

Preferred Qualifications:

• Masters degree or advanced certification (e.g. CEBS CCP SHRMSCP) preferred.

• Experience in the biopharmaceutical or life sciences industry.

• Proven experience working with Workday or similar HRIS systems.

• Demonstrated success in influencing executive leadership on benefits and compensation strategies.