e-Commerce Customer Service Representative
e-Commerce Customer Service Representative
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USD 48000 - 58000
1 Vacancy
Job Description
This is an online customer service position which requires knowledge of or the ability to learn the Emergency Responder Equipment market. As an eCommerce Customer Service Representative you will work closely with our web team and are expected to build customer relationships with our online Curtis Blue Line and L N Curtis & sons customers and agencies. The successful candidate will work to further develop and formulate the skills knowledge and abilities needed to support the heroes that serve our communities.
This is an onsite role at our Phoenix facility.
Duties and Responsibilities to include:
- Support customers via phone and email.
- Communicate with and understand our customers needs.
- Communicate with suppliers to learn and understand product offerings.
- Promote a valueadded attitude and capability; be a solution provider.
- Maintain a positive attitude.
- Take ownership with customer needs and issues.
- Learn and understand local/regional competition and comprehend market and pricing environment to provide accurate and fruitful quotations.
- Keep an accurate and organized Product catalog.
- With accurate and detailed methods complete daily work in an organized fashion.
- Utilize our operation system (NetSuite and follow established processes and procedures manage customer orders from start to finish.
- Cooperatively work with other departments within the company to provide complete customer satisfaction.
- Become crosstrained; promote Team concept and attitude.
- Invest in your educational process and have fun.
- Commit to completing tasks with quality and meeting deadlines.
- Help to innovate with your ideas.
- Other duties as assigned by management to address and provide effective support for the company mission values and goals.
Prerequisite Core Competencies:
- Team player with a strong desire to learn and grow.
- Effective communicator.
- Highly organized and detail oriented with an ability to multitask prioritize and execute.
- Ability to read and understand federal government contracts purchase orders requests for quotes and requests for proposals.
- Ability to take actions to satisfy all customer requirements related to pricing delivery schedules terms and conditions and other special requirements.
- Ability to coordinate with appropriate internal and external organizations to ensure all requirements are fulfilled.
Skills Required:
- Experience with Microsoft Office Suite and Outlook in a PC environment.
- Excellent questions and needs analysis skills and an ability to work with customers across departments and organizations in managing projects resolving problems and accomplishing goals.
Experience Required:
- High school diploma required.
- Minimum 35 years customer service and/or inside sales experience required.
- Experience Preferred
- College degree is preferred with a business sales or marketing focus.
- Accounting warehouse manufacturing and/or retail experience are helpful.
We currently offer a generous benefit package to regular fulltime employees that includes: medical dental vision life insurance long term disability flexible spending plan 401 (k) retirement plan commuter plan wellness program etc.
Company Description
L.N. Curtis & sons is a privately owned and operated corporation that provides Tools for Heroes. The company is headquartered in Walnut Creek California. Operational centers are located in Salt Lake City Utah; Kent Washington; Santa Fe Springs California; and Phoenix Arizona. Established in 1929 L.N. Curtis & sons is the premier distributor of first responder equipment and actively sells and services in the United States. The company is focused on servicing the thirteen Western states and the U.S. Government worldwide. L.N. Curtis & sons is committed to supplying the fire and law enforcement industry with the most modern safe and effective products available. L.N. Curtis & sons is a company whose principal product is service whose principal resource is people and whose principal purpose is to be a distinguished leader in the field of supplying and servicing emergency responder equipment.
L.N. Curtis & sons is proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. Additionally L.N. Curtis & sons participates in the EVerify program as required by law. You may view our Equal Employment Pay Transparency and EVerify notices at Description
Required Experience:
Unclear Seniority
Employment Type
Full-Time
