Customer Care Expert - Kitchen
Customer Care Expert - Kitchen
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Job Description
Customer Care Expert Kitchen
Start Date: May 19th Training is 12 weeks onsite in the Omaha NE office. There is no PTO allowed during training. (You will have Memorial Day 5/26 Juneteenth 6/19 and July 4th off)
Location: Omaha NE Office 1926 S 67th St Suite 200 Omaha NE 68106.You will be expected to be in office 2 days a week post training.
Hourly Rate: $25 per hour
Customer Care Expert Kitchen
Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.
Bready* to make a change
As a Kitchen Customer Care Expert you engage directly with our Toast customers to drive specialty support with measured success based on productivity and customer satisfaction Key Performance Indicators (KPIs). You will respond to and resolve complex and nuanced inquiries on Toast products and services and take ownership of the customer experience. You are able to apply principles and methodologies such as empathy good judgment and a consultative approach to customer interactions. As a pivotal stakeholder you partner with leadership and crossfunctional teams across the company. To thrive as a Customer Care Expert at Toast you are a customer champion thrive in escalated situations and excel in ambiguous environments!
About this roll* (Responsibilities)
- Deliver a top tier customer experience over the phone through creative problemsolving and consistent probing to craft accurate & timely outcomes for Toast Customers
- Understand technology issues by asking questions listening asking followup questions taking detailed notes and providing accurate time estimates for next steps
- Communicate & collaborate effectively with escalated customers; able to use deescalation techniques to resolve complex customer inquiries and increase customer satisfaction
- Help set up and troubleshoot technology devices for customers
- Collaborate and actively participate with internal team members in meetings and 1:1 training to ensure we are all working together to provide a great customer experience
- Support the business by recommending process improvements to management toward advancing customer programs.
Do you have the right ingredients* (Requirements)
- 2 years of experience in a role responsible for customer satisfaction or 1 year working in a customer support role providing technical troubleshooting and solving difficult problems
- Experience with root cause analysis; able to understand unique situations and deliver solutions to these problems
- Proven track record of success navigating and troubleshooting technical tools for instance a Apple laptop and Android based software Toast hardware
- Strong verbal/ written communication organizational and influencing skills
- Success operating independently and navigating competing priorities in a constantly changing environment
Special Sauce* (Nonessential Skills/Nice to Haves)
- 1 years of experience using a POS (Point of Sale) software ideally in the service industry
- Experience answering incoming phone calls and ticketing systems
- Experience working in the tech industry or for a SaaS company
- Open to schedules that may include weekends holidays and nights
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters inperson collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
Employment Type
Hourly
