Welcome Desk Customer Service Specialist 2
Welcome Desk Customer Service Specialist 2
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$ 40812 - 54168
1 Vacancy
Job Description
Position Summary
Date of First Consideration:3/31/25
Applications received by the date of consideration will have priority in the review process noting the position will remain open until a final hire is made in the event a return for review of late applications is needed.
Salary Range:$40812 $52848 yearly depending on experience (Range 37 Steps AL)
*Step M at $54168 is available for those with 6 years of combined continuous service at any WA state institution.
Welcome! Learn MoreAbout ShorelineANDVideo Tour Our Campus!
This position works alongside other Welcome Desk staff in providing realtime support to students and community members through response to inquiries for general information and resources and serves through inperson desks phone and virtual options. This position will also assist with new student admission and new student onboarding.
Primary responsibilities include the following:
- Provide direct support to students and community members through staffing of Welcome Desks phone and virtual contact options.
- Maintain working knowledge of campus structure and policies department contacts and changes across campus.
- Identify and propose improvements to campus/departmental contacts.
- Support Enrollment Navigator with admissions and onboarding: processing applications outreach to new and returning students providing information and technical assistance to potential and current students who are enrolling
- Other duties as assigned
Qualifications
Required Education & Experience:
- Associates degree and two years of experience in Customer Service or equivalent experience/education
Knowledge Of:
- Microsoft Office applications such as SharePoint Excel Outlook and Word programs
- Peoplesoft (ctcLink) or equivalent information system/database experience
- Communicating complex information effectively to students and staff with a wide variety of backgrounds and communication styles verbally and in writing
- Strong commitment to customer service multicultural understanding and student success
- Selfmanagement and responsibility
Skill In:
- Working accurately with attention to detail prioritizing tasks and researching complex issues
- Demonstrating patience respect and empathy toward students and team members
- Active and attentive listening; able to communicate information clearly and effectively
- Working in an open office environment with frequent interruptions
- Planning and organizing tasks and time; maintaining a consistent focus on most important tasks to meet important deadlines
- Remaining flexible and adaptable to change; able to continually learn and utilize new information
- Staying calm in tense situations; maintaining confidentiality; behaving professionally as a representative of the college
- Working independently along with researching issues and problem solving
Conditions of Employment
Physical Work Environment:
This position will perform work in a standard office setting use standard office equipment and physically attend meetings. This position will sit for long periods of time and must be able to read printed and digital materials.
Terms Of Employment/Salary:
This position is allocated to pay range 37 under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College.This position works 40 hours per week with a schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President.
Required Materials
To be considered for this position please submit the following:
- NEOGOV online application and supplemental questions
- Cover letter describing relevant knowledge skills and characteristics that align with the needs of the position
- Current resume
Please Note:
- Once application materials have been submitted you may not modify the application
- If you are chosen to move forward in this recruitment you will be notified via emailor phoneto the contact listed in your application (make sure to check spam/junk folders)
You cant check off every listed knowledge skill and ability Please apply anyway!Studies have shown that traditionally marginalized communities are less likely to apply to jobs unless they meet every single qualification even if they might be a great fit for the role!
Other Conditions:
Shoreline Community College is committed to providing equal opportunity in education and employment for all students employees and applicants and does not allow discrimination or harassment on the basis of race or ethnicity color national origin age sex sexual orientation gender identity marital status creed religion status as an honorably discharged veteran or military status political affiliation or belief citizenship/status as a lawfully admitted immigrant authorized to work in the United States or presence of any physical sensory or mental disability. For our full nondiscrimination statement and contact information visit: with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes but is not limited to recruitment application hiring training termination conditions of employment and any other employersupported requesting accommodation should contact the Office of Human Resources at.
In accordance withRCW 28B.112.080 applicants considered for this position will be requiredto discloseif they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.
In compliance with the Immigration and Nationality Act proof of authorization to work in the United States will be requiredat the time of hire.
Shoreline CC does not currently sponsor HB1 visas. Other conditions that may apply will be detailed upon the offer of employment. This position is overtime exempt.
Applicants considered for positions at the College may be requiredto submitto a background check as a condition of employment. Adverse information from the background check will not necessarily precludeemployment but will be considered in determiningthe applicants suitability for the position.
Faculty positions are represented by the American Federation of Teachers Local #1950.
Classified positions are represented by the Washington Federation of State Employees.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
