Billing Specialist
Billing Specialist
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Job Description
Why Charlie Health
We are currently facing a nationwide mental health epidemic marked by rising rates of depression anxiety trauma substance use disorders and suicide. At the same time those seeking help often encounter barrierswhether geographic financial or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health our mission is to connect the world to lifesaving mental health treatment. Our innovative virtual programs combine curated group sessions individual therapy and family therapy delivered through personalized evidencebased treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities Charlie Health provides a pathway to longterm recovery with over 90 of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If youre driven to make a meaningful impact we invite you to join us in reshaping the future of mental healthcare.
About the Role
The purpose of this position is to ensure all services delivered at Charlie Health are entered timely into the billing system and accurately submitted to insurance payers for reimbursement. This role is the first step in receiving reimbursement from payers so this candidate should possess a keen attention to detail strong data review and analytics skills and experience in finding root cause issues that will improve overall reimbursement from payers.
Our team is composed of passionate forwardthinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing lifesaving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Enter patient demographics insurance information and charges into the billing system for all services performed with a high level of accuracy
- Quickly identify and resolve account errors claim rejections and system issues that may cause reimbursement complications
- Identify trends and root causes related to inaccurate insurance billing and report to leadership
- Collaboration across teams contributing specialized billing knowledge to help minimize errors and increase clean claims percentages accurate reimbursement from payers and increase revenue
- Reconciling various billing reports and make appropriate claim corrections identify system gaps in reporting and audit submitted claims for potential errors
- Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
Requirements
- 3 years of charge entry and billing experience preferably in behavioral health
- Strict attention to details
- Knowledge of payer specific billing requirements
- Organizational skills
- Experience in navigating clearinghouses
- Highly organized and able to track workflows through various tools
- Proficiency in Microsoft office required
- Knowledge of medical billing practices office policies and procedures
- Familiar with CPT ICD9 and ICD10
- Excellent written and verbal communication skills
- Ability to maintain a high level of integrity and confidentiality of medical information
- Able to work a hybrid schedule of 4 days per week in our Nashvilleoffice and located within 75 minutes commuting distance of the office
Benefits
Charlie Health is pleased to offer comprehensive benefits to all fulltime exempt employees. Read more about our benefits here.
Additional Information
The expected base pay for this role will be between $45000 and $52500 per year at the commencement of employment. However base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further base pay is only part of the total compensation package which depending on the position may also include incentive compensation discretionary bonuses other short and longterm incentive packages and other Charlie Healthsponsored benefits. #LIHYBRID
Our Values
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients providers and team members alike.
- We inspire hope with every interaction reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask why five times before were satisfied with the answer. We dont stick to the status quo; we challenge our assumptions and remain humble.
- Above all were resultsoriented. When we find data that calls our original plan into question we modify or pivot.
- Commitment: Act with urgency & dont give up.
- We work as swiftly as possible. The mental health crisis is relentless and so are we.
- Our clients dont give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth email addresses. Legitimate emails will never originate from gmail yahoo or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
