Healthcare Client Relations Manager- No relocation offered Must live within 2 hours of Boston MA
Healthcare Client Relations Manager- No relocation offered Must live within 2 hours of Boston MA
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Job Description
The Healthcare Client Relations Manager Must live within 2 hours of Boston MA. As a Healthcare Client Relations Manager you will oversee the following: client relationship meeting schedule onsite visitation and ensure that communications adhere to quality control guidelines. This also includes management of issues risks and project change requests to ensure successful and ontime project delivery. Contribute to process improvement initiatives as it relates to improving client efficiencies to increase service value.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage a portfolio of complex client relationships that span one or multiple lines of business
Full project life cycle ownership: successful project delivery will include implementation to deployment
Manage and support all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of operational objectives
Provide status reporting to leadership regarding project results and milestones deliverables dependencies risks and issues
Work creatively and analytically in a problemsolving environment demonstrating teamwork innovation and show a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices
Participate in establishing practices templates policies tools and partnerships to expand and mature these capabilities for the organization
Understand interdependencies and limitations between technology operations and business needs
Manage project scope and changes and disseminate information to all involved parties
Act as an internal quality control check for the project and manage ongoing quality control development
Support formal/informal engagements to maintain business partnerships
Set and continually manage client expectations while delegating and managing deliverable with team and stakeholders
Delegate tasks and responsibilities to appropriate personnel
Develop and deliver progress reports proposals presentations to various audiences including project team management and key stakeholders
Determine the frequency and content of status reports from the project team analyze feedback and make modifications
Identify and develop true relationship with clients project stakeholders management and executives
Deliver appropriate and effective executive level communication
Continue professional development in order to keep abreast of emerging technologies methods and best practices
Extensive understanding of project workflows and program policies and procedures
Prove success in providing leadership for project team by building and motivating team members to meet project goals adhering to their responsibilities and project milestones
Other duties as assigned
KNOWLEDGE SKILLS AND ABILITIES
Strong business and industry acumen
Demonstrated operational and process development skills
Working knowledge with internet and web based data collection and reporting
Ability to read and understand a variety of financial information presented in different formats from a variety of sources
Intermediate to advanced proficiency in MS Office (Excel Access PowerPoint and Outlook)
Ability to use necessary tools to manipulate data to produce reports
Must be selfmotivated and work independently
Ability to multitask in a fastpaced environment
Excellent written and oral skills
Must be strong at problem solving analytical and have a high attention to detail
Presentations skills
Hollis Cobb is an Equal Opportunity Employer
Illinois and Maryland residents click below for compensation and benefits:
Manager
Employment Type
Full-Time
