IT Support Analyst
IT Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
The Community Solution Education System is seeking an IT Support Analyst to join our onsite support team at The Chicago School and will report to the Regional IT Site Support Manager. The IT Support Analyst will be part of an onsite support team and work closely with the IT Department at The Community System. This role ensures that faculty staff and students can effectively utilize our technical resources by providing them with handson IT support and user training. In addition the Support Analyst will be expected to provide the support needed for specific events including high profile events at the college or offsite locations. This role is 100 on site at our Chicago Campus.
Work Schedule: Monday Thursday from 11am9pm
*Training work schedule: Monday Friday from 9am 5pm for two weeks.
Work Location: 325 N Wells Street Chicago Illinois.
*Spring/Summer 2026: 400 S Jefferson Chicago Illinois New Campus Site
Responsibilities include but are not limited to:
- Deliver exceptional customer service by leveraging technical expertise analytical thinking and strong communication skills to accurately assess client needs and offer effective solutions.
- Excellent troubleshooting and critical thinking skills.
- Experienced in providing support for audiovisual (A/V) technology and systems.
- Skilled in meeting deadlines managing multiple priorities and navigating sensitive or highpressure situations with professionalism and efficiency.
- Ability to work in and foster a collaborative team environment
- Ability to work flexible shifts and peak periods including but not limited to the beginning of each semester and service launch dates.
Position Qualifications:
- Bachelors degree or equivalent job experience required.
- 12 years of experience providing desktop/call center support.
- CompTIA A or Google IT Support certification preferred.
Physical Requirements:
- Ability to sit and work at a computer for extended periods of time
- Potential for climbing stooping bending and/or kneeling.
- Ability to lift and carry up to 50 lbs.
The Community Solution offers a generous compensation and benefits package as well as the opportunity to work for a leader in the field of education. To learn more about our competitive benefits and additional rewards including generous paid timeoff medical and dental insurance coverage life and disability insurance retirement plan with employer contribution multiple flexible spending accounts tuition reimbursement click the link below.
Required Experience:
IC
Employment Type
Full-Time
