Credit Controller
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Job Description
Organisation: Leicestershire County Council
Work Location: Loxley House Nottingham NG2 3NG
Worker Category: Hybrid working
Salary: Per annum (pro rata for part time) (Increase over 4 year period)
Working Hours:37 Hours per week (Monday Thursday 9am5pm Friday 9am4.30pm 1 Saturday a month 9am1pm
Contract Type: Permanent
Closing Date: 22nd April 2025
Interview Date(s): TBC
Are you looking for a rewarding career where you can make a difference
Do you want a job where no two days are the same
EMSS are looking for x1 Full time Credit Controller to join their expanding busy team
EMSS are going through an exciting period of growth and have a new Credit Controller opportunity available within our team.
The role would suit candidates with consumer collections experience who are wanting to manage their own ledger and support clients on a full 360 service with this in mind your customer service skills will be key.
About the Role
You will have strong experience in credit control and the debt management of Consumer ledgers. As part of the team youll be taking on a varied credit control position that isnt just about chasing debts but also getting involved in resolving disputes. Youll be managing Service User relationships and will be instrumental in bringing in new processes to make sure the function is running smoothly. You wont be asked to reach unachievable targets we want you to be able to support our customers in the best way.
For information on our approach to the recruitment of exoffenders please see our policy statement.
About You
To apply for this post you must:
- Full end to end ownership of Adult Social Care customer portfolio with specific KPI and collection targets met.
- Ensure collections are prioritised to minimise non collection risk.
- Work in line with benchmarked best practice Service User needs and Finance strategy
- Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent / delay payment.
- Identify non collectable debt and collate write off schedule for processing
- Identify debt required for escalating to legal action and or external debt recovery
- Query management working with service users and service areas to ensure all queries are followed through and resolved where possible.
You must also have an understanding of and commitment toequality diversity and inclusion.
In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
This post is covered by Part 7 of the Immigration Act 2016 and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working
We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for termtime working parttime hours compressed hours flexible start and finish times home/remote working etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.
For more information or an informal discussionplease contact:
Suzanne Velasquez ASC Collections Manager
Telephone: 0
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2 or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.
Employment Type
Full Time
