ServiceNow CMDB Specialist all genders
ServiceNow CMDB Specialist all genders
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Job Description
THE ROLE AND THE TEAM
Do you thrive on keeping things organised and accurate Are you passionate about maintaining a single source of truth for IT data If so then this ServiceNow CMDB Specialist role might be perfect for you! In this role you will be responsible for the daytoday operations and optimization of our ServiceNow Configuration Management Database (CMDB). You will play a key role in ensuring the accuracy completeness and integrity of IT asset data which is critical for supporting various IT functions and driving informed decisionmaking.
Find out more about ourIT Consulting & Operationsteam here: CMDB Administration: Configure and maintain CMDB classes attributes and relationships to reflect the IT infrastructure accurately. Manage the data lifecycle within the CMDB including onboarding new CIs (Configuration Items) data cleansing and deactivating retired assets. Develop and enforce data governance policies and procedures to ensure data quality and consistency. Discovery and Reconciliation: Implement and maintain discovery tools and processes to automatically collect IT asset and CI data from various sources. Reconcile discovered data with existing CMDB records to ensure accuracy and eliminate duplicates. Monitor and troubleshoot discovery jobs to identify and resolve data integration issues. Keep an overarching view of all the CMDB integrations. Reporting and Analytics: Develop reports and dashboards to visualise CMDB data and identify trends. Analyse CMDB data to identify areas for improvement and recommend process enhancements. Collaborate with stakeholders across Zalando to ensure reports meet their needs. Collaboration and Support: Work closely with IT operations teams system administrators and business users to understand their CMDB requirements. Provide ongoing support to users regarding CMDB functionalities and data access. Stay updated on the latest ServiceNow CMDB features and best practices. Minimum 35 years of experience working with IT asset management tools or CMDB systems. Good understanding of IT infrastructure and configuration management principles Proven experience with ServiceNow CMDB configuration integrations and administration. Experience in ServiceNow CSDM Good analytical and problemsolving skills. Strong attention to detail and commitment to data accuracy. Understanding of ITIL principles & practices especially related to configuration management and CMDB Effective communication and collaboration skills. Experience with reporting tools and data visualisation techniques (a plus). ADDITIONAL PREFERRED SKILLS Excellent verbal and written skills in English ServiceNow certifications ServiceNow Fundamentals/CSA CIS ITSM CIS Discovery ITIL4 Foundation Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer. Employee shares program 40 off fashion and beauty products sold and shipped by Zalando 30 off Zalando Lounge discounts from external partners 2 paid volunteering days a year Hybrid working model with 60 (or more) remote per week actual practice is up to each team to best support their collaboration Work from abroad for up to 30 working days a year 27 days of vacation a year to start Relocation assistance available (subject to prior agreement) Family services including counseling and support Health and wellbeing options (including Gympass) Mental health support and coaching available Drive your development through our training platform and biannual peertopeer review At Zalando our vision is to be the leading panEuropean ecosystem for fashion and lifestyle ecommerce one that is inclusive by design. We only assess candidates based on qualifications merit and business needs. We welcome applications from people of all gender identities sexual orientations personal expressions racial identities ethnicities religious beliefs and disability statuses. We only want to know why youre great for this role so please avoid including your picture age and marital status in your CV as well. We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need so we can best support and assist you throughout the hiring process. our diversity & inclusion strategy: Experience: Unclear Seniority
WED LOVE YOU TO DO (AND LOVE DOING)WED LOVE TO MEET YOU IF
OUR OFFER
INCLUSIVE BY DESIGN
Employment Type
Full-Time
Key Skills
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