Bursar Office Coordinator
Bursar Office Coordinator
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Job Description
Application Instructions:
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details and you may verify and update data on the My Information page.
IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV references cover letter and any other supporting documents required in the job posting. The My Experience page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it.
CurrentMercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply.
Job Title:
Bursar Office CoordinatorDepartment:
Bursars OfficeCollege/Division:
General UniversityPrimary Job Posting Location:
Macon GA 31207Additional Job Posting Locations:
(Other locations that this position could be based)
Job Details:
Reporting to the Assistant Bursar for Student Services the Bursar Coordinator is primarily responsible for counseling students in meeting their financial obligations and assisting with resolving student account issues. The Coordinator will serve as a mentor and resource to the Bursar Student Support Specialist for training assistance research and troubleshooting.Responsibilities:
This position assists with various duties required to manage the Macon Bursar Office while maintaining responsibility for a portion of the accounts receivable portfolio (based on assigned campuses). Assigned campuses include Medicine Pharmacy Nursing excluding ABSN and Theology and as such is responsible for Alternative Student Lifecycle and collection for this population to include receipting tuition revenue and monitors accounts for delinquency and specialized reporting. The Coordinator will be a primary customer service point of contact for all Mercer students with concerns about their tuition account and will maintain collection activities for their assigned campuses/students. The Coordinator must possess an understanding of the collection cycle various billing rates various degree and program requirements as necessary.
Additional duties will require this position to serve as a mentor and resource for the Student Support Specialists for on the spot training assistance research and troubleshooting. The Coordinator is the next point of contact for student problems that cannot be resolved by the Student Support Specialist.
Manage specialized transactions for all Mercer students to include online payment monitoring and parking ticket liaison with MERPO. Primary liaison for Mercer on Mission and Study Abroad programs which will require additional information on programspecific requirements and regulations.
Hire and provide oversight of the productivity of student workers in support of office goals. Work on special projects as assigned by the Sr. Assistant and Associate Bursar.
Qualifications:
Two years of college coursework and two years of administrative support experience to include detailed account review and customer service are required. In lieu of education equivalent directly related experience will be considered.
Knowledge Skills & Abilities:
Willingness to take ownership of each customer contact and provide whole concept service with a sense of urgency
Use discretion to protect confidentiality / privacy of student data.
Exceptional customer service skills with ability to work effectively with a diverse student population and problem resolution skills.
Attention to detail striving for meticulous accuracy in posting information and payments.
Ability to follow a reconciliation process consistently to identify/resolve electronic payment exceptions and insurance discrepancies.
Strong math aptitude for researching balancing and reconciling financial information.
Knowledge of business practice for cash handling.
Exceptional organization skills.
Analytical reasoning to apply federal regulations and university policy. Judgement to determine when to make an exception within policy and when to escalate an issue.
Ability to switch focus regularly and keep a to do list to return to unfinished work.
Maintaining composure in difficult conversations with the recognition that these accounts have varying financial significance to each student. These can be emotional conversations.
Ability to handle peak periods of activity when call volume chat and emails are significantly increased.
Return calls/emails received before leaving for the day based on policy.
Attention to audit and security issues.
Background Check Contingencies:
Criminal History Check
Credit History Check
Required Document Attachments:
Resume
Cover Letter
List of References with Contact Information
Why Work at Mercer University
Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents) generous retirement contributions tuition waivers paid vacation and sick leave technology discounts schedules that allow for worklife balance and so much more!
At Mercer University a Bear is more than a mascot: its a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If youre seeking an environment where your passion and determination are embraced then you want to work at Mercer University.
For more information please visit: Weekly Hours:40 EEO/Veteran/DisabilityJob Family:
Staff Student Operations NonexemptEEO Statement:
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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