Bilingual Client Service Specialist Dental Mobile
Bilingual Client Service Specialist Dental Mobile
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Job Description
Position Description
If youre looking to be a part of a collaborative environment where your skills can make an impact explore our current opportunities in creating a better future for public health
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services community programming and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation engagement and health equity HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Position Overview:
The Client Services Specialist performs programmatic administrative and logistical duties of a difficult nature involving considerable variety and complexity of assignments and requiring independent judgment in applying guidelines to assigned work tasks. This role is key to implementation of the daytoday program activities and/or services for the dental programs of Harris County Public Health (HCPH). The Client Services Specialist is responsible for facilitating all tasks in accordance with all HCPH and Dental Program protocols. This role requires the adaptability to work in multiple capacities to ensure efficient operations for the clinics mobile unit community programs and schoolbased programs.
Duties & Responsibilities:- Provide preparation setup and support for dental programs and events encompassing patient registration preparation and event logistics.
- Prepare and assemble supplies and documents required for dental events maintain an inventory of dental resources and ensure timely submission of requests for additional supplies.
- Greet patients/participants upon arrival coordinate patient registration and ensure proper integration of all event/visit documents into the appropriate computer program.
- Maintain an active reliable presence at health fairs and other community venues furnishing accurate information for community members seeking dental services within HCPH program
- Conduct followup calls and communication with patients/participants and prospective individuals.
- Answer telephone inquiries screen calls to determine the nature and urgency of inquiries refer calls as appropriate and schedule appointments with dental clinical staff. Instruct patients as needed regarding further resources confirm scheduled appointments and update appointment status in Dentrix electronic records.
- Prepare and utilize reports to ensure accuracy support proper records documentation and document patient and community encounters. Additionally perform patient eligibility screening and verify insurance eligibility.
- Provide agespecific dental education to patients and participants. Other duties as assigned.
Harris County is an Equal Opportunity EmployerRequirements
Education: High School diploma or GED equivalency Health related technical field certification or Associates degree
Experience: Six months experience in a clinical office setting or community program
Licensure: Valid drivers license Basic Life Support for Healthcare Providers if required for certification or CPR
Language: Must be bilingual (English/Spanish)
Core Competencies: Organizational Leadership Understands the organizational mission Understands ethics and public good; is concerned with public trust Demonstrates respect for the opinions and beliefs of others
Collaboration Contributes to an inclusive workplace where equity diversity inclusion and individual differences are valued and leveraged to achieve the vision and mission Demonstrates a sense of responsibility for the success of the group Collaborates with others to improve quality and address needs
Innovation Ability to adapt to change
Interpersonal Abilities/Personal Characteristics Treats others with courtesy sensitivity and respect Behaves in an honest fair and ethical manner Assesses and recognizes own strengths and weaknesses Uses sound judgment Selfmotivated Organizes and maintains work environment to allow for maximum productivity
Communication Communicates clearly and effectively both orally and in writing
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications. Preferences
N/A General Information
Position Type and Typical Hours of Work: Full Time Regular Monday through Friday from 8:00a.m. to 5:00p.m.; However times may vary due to the variability of an eventbased schedule Other days and hours as necessary
- This job operates in both a clinical environment as well as in alternative communitybased settings including mobile dental events in different locations throughout Harris County. This role routinely uses standard office equipment such as computers phones photocopiers and scanners.
- This role requires the ability to lift carry push pull up to 50 pounds and bending & standing for periods at a time.
- Mobile Dental Team
- Primary Reporting Address: 7457 Harwin Drive Suite 324 Houston TX 77036
- This position is part of the Mobile Dental Team which requires travel to multiple community locations within Harris County as directed. Applicants must be flexible and willing to work at various locations.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
