Store Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide a store culture that focuses on both initiating and supporting outside sales calls as well as creating a strong superior service culture within the store creating an atmosphere of superior customer service that is focused on the companys mandate: great food great food people and making it easy.

• Manage the monthly Profit and Loss (P&L) and assist in the Annual Operating Plan (AOP) budgeting process; maintain budgeted sales and profits with a focus on increasing sales managing shrinkage and providing full support to all of the area Territory Managers (TMs).

• Implement and supervise strict controls regarding inventory standard operating procedures (SOPs) cash checks credit and other critical aspects of the business ensuring that all staff complies with company policies procedures and store SOPs. Responsibility also includes making certain that the facility is well maintained and is a safe environment for staff and customers.

• Monitor the auto replenishment function of the Point of Sale (POS) to ensure that the correct products and quantities are being delivered in a timely fashion providing the IT team with feedback on all aspects of the POS and cash management systems.

• Determine marketing strategy and devise marketing plans and effective store strategies to improve sales; responsible for initiating and executing marketing events and programs.

• Working with the Companys HR department actively advertise recruit interview select hire orient train develop and retain staff members.

• Responsible for continually monitoring the performance of all staff and conductingemployee evaluations including followthrough on recommendations training and disciplinary actions including but not limited to terminations in consultation with the companys HR department where appropriate.

• Supervise and provide the store management and floor staff with daytoday direction including scheduling outlining of store goals and sales and shrinkage targets and the communication understanding and addressing of subsequent results.

• Implement provide and monitor training programs and opportunities as necessary to increase employee knowledge base productivity accuracy improved sales and profits morale motivation and other significant factors.

• Actively communicate with the store staff about all merchandising and marketing programs and oversee the and followup reporting of such programs.

• Adhere to and communicate and fully support and enforce all policies processes and procedures of the Company.

• Ensure that the facility is well maintained and is a safe environment for staff and customers.

• Other duties and responsibilities as assigned or required.

SUPERVISION:

• Sales Associates Sales Department Lead(s) Assistant Store Manager(s)

RELATIONSHIPS

• Internal: The incumbent is required to interact with employees at all levels of responsibility throughout the company.

• External: The incumbent is required to interact with all customers and service providers.

WORK ENVIRONMENT

• Work is performed in a retail store setting open to the public. While performing the duties of this job exposure to outside weather conditions which can include inclement weather. The noise level in the work environment is usually moderate. Work is typically performed on a level surface however the use of a ladder or working on an elevated surface may be required as needed. Temperature varies throughout the store ranging from 10 to 85 degrees. Required to physically interact with customers.

MINIMUM QUALIFICATIONS

• Minimum of five 5 years experience in a retail work environment required.

• Must have at least three 3 years of management/supervisory experience in a retail setting and/or customer servicerelated field.

• Must possess the ability to work a flexible hourly schedule which includes holidays and weekends.

• Must possess and demonstrate competency and proficiency with computer use and spreadsheet creation and usage word processing email and internet software.

• Must have cash handling experience.

Certifications/Training

• N/A

Licenses

• N/A

PREFERRED QUALIFICATIONS

• Must possess strong planning and solid organizational skills.

• Must exhibit the strong desire and ability to deliver superior customer service and build professional relationships with the client base maintaining a strong consistent customer focus.

• Must possess the ability to think quickly and critically make good solid business decisions; demonstrate good common sense; and have the ability to think logically.

• Must maintain excellent leadership skills be highly motivated and selfdriven and possess solid communication and conversational skills and negotiation skills.

• Must maintain the adaptability and the willingness to assist in accomplishing the job every day ensuring that everything necessary is completed to offer the customer fast easy and efficient and professional service.

• Must maintain strong business awareness and an ability to review and interpret financial data.

• Must have the ability to work a flexible schedule that may include early mornings late evening holidays and/or weekends.

• Must possess and exhibit competency and proficiency with computer applications and Microsoft programs.

Education

• Bachelors Degree or equivalent work experience required. A degree in Business Management Supply Chain/Wholesale Management or Accounting / Finance strongly preferred.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time

OCCASIONALLY: 1 33 / FREQUENTLY: 34 66 / CONTINUOUSLY: 67 100 or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND: CONTINUOUSLY

WALK: CONTINUOUSLY

DRIVE VEHICLE: OCCASIONALLY

SIT: OCCASIONALLY

LIFT

110 lbs (Sedentary): CONTINUOUSLY

1120 lbs (Light): CONTINUOUSLY

2150 lbs (Medium): CONTINUOUSLY

51100 lbs (Heavy): FREQUENTLY

Over 100 lbs (Very Heavy): OCCASIONALLY

CARRY

110 lbs (Sedentary): CONTINUOUSLY

1120 lbs (Light): CONTINUOUSLY

2150 lbs (Medium): CONTINUOUSLY

51100 lbs (Heavy): FREQUENTLY

Over 100 lbs (Very Heavy): OCCASIONALLY

PUSH/PULL 1: FREQUENTLY

CLIMB/BALANCE 2: FREQUENTLY

STOOP/SQUAT: FREQUENTLY

KNEEL: OCCASIONALLY

BEND: FREQUENTLY

REACH ABOVE SHOULDER: FREQUENTLY

TWIST: FREQUENTLY

GRASP OBJECTS 3: CONTINUOUSLY

MANIPULATE OBJECTS 4: CONTINUOUSLY

MANUAL DEXTERITY 5: FREQUENTLY

1 (Push/Pull: Hand truck gate straps metal ramp truck door dolly boxes truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck boxes cartons steering wheel)

4 (Manipulate Objects: Boxes dolly metal truck ramp hand truck paperwork truck gate straps)

5 (Manual Dexterity: Typing use of office machines such as copiers printers)