Team Leader - Remote Desktop Support
Team Leader - Remote Desktop Support
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Taskus is seeking a highly skilled Team leader Remote Desktop Support Technician with a minimum of 3years of relevant experience supporting international clients. As a Team Leader Remote Desktop Support Technician you will play a vital role in ensuring the seamless operation of our clients IT systems
by handling team resolving technical issues and delivering exceptional customer service to a global user base.
Key Responsibilities :
Handling team of Remote technical support engineers you will manage the daytoday planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level
Agreement (SLA) and achieve their Key Performance Indicators (KPIs).
As Team Leader you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility.
To be able to train and help in the development of your team by conducting team huddles coaching sessions and recognizing weaknesses so you can offer solutions to help them improve and
grow. Through that your team will be able to deliver a superior customer experience which is the main thrust of your department.
Provide remote technical support to international clients via phone email chat and remote
desktop tools.
Troubleshoot and resolve hardware and software issues related to desktops laptops printers
and peripherals.
Install configure and maintain operating systems software applications and security patches.
Set up and configure VPN connections for secure remote access.
Implement and support multifactor authentication (MFA) solutions including Yubikey.
Collaborate effectively with crossfunctional teams across different time zones to escalate and
resolve complex technical issues.
Document support tickets solutions and troubleshooting procedures in Jira or similar ticketing
systems.
Provide training and guidance to international endusers on IT best practices and procedures.
Stay updated on emerging technologies and industry trends to continuously improve service
delivery and enhance client satisfaction.
Requirements:
Minimum of 2 years of experience as a team leader in remote desktop support preferably with international clients .
Proficiency in using remote support tools and technologies.
Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
Experience with MFA solutions such as Yubikey and VPN technologies.
Excellent communication skills and cultural sensitivity to effectively interact with clients from
diverse backgrounds.
Ability to work independently and collaborate effectively in a remote team environment.
Experience using collaboration tools like Slack for communication and Jira for ticket
management.
Preferred Qualifications:
Bachelors degree in Computer Science Information Technology or related field.
Certifications in relevant technologies (e.g. CompTIA A Network Security).
Experience supporting a diverse range of operating systems including Windows macOS and
Linux.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
Employment Type
Full Time
Key Skills
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