Riverscapes Application Support Specialist Researcher l
Riverscapes Application Support Specialist Researcher l
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Job Description
Overview
The Riverscapes Assessment and Monitoring (RAM) lab at Utah State University a founding member of The Riverscapes Consortium (https://riverscapes) is seeking a dynamic empathetic and innovative problem solver to join our team. This role is dedicated to empowering individuals to effectively utilize the applications models and datasets produced by the Riverscapes Consortium.
The ideal candidate will have a genuine passion for river health and a commitment to supporting those striving to enhance understand and steward their riverscapes and watersheds. Your primary responsibility will be to facilitate access to the resources offered by the Riverscapes Consortium catering to a diverse audience that includes researchers practitioners resource managers policymakers students and community members.
Key aspects of the role include curating and maintaining website content and online documentation resources ensuring they are userfriendly and informative. Additionally you will respond to user inquiries with patience and clarity primarily through our help desk software. As the first point of contact for users seeking to leverage our products or contribute to our efforts to improve riverscape health you will play a crucial role in fostering engagement and understanding.
Joining our large and diverse team of internationally recognized researchers restoration practitioners and resource managers will enable you to help us reach and serve an even broader community dedicated to enhancing riverscape health.
Responsibilities
Technical Writer Documentation & Instructor 60:
- Maintaining and authoring technical resources for the Riverscapes Consortium apps models and datasets This includes the recording of howto videos tutorials and authoring online documentation and knowledge base articles.
- Work with our software developers research staff graduate students and GIS technicians to populate and complete useful and engaging content.
- Become proficient in consuming and interpreting these tools and datasets and eventually in authoring the technical resources that support the Riverscapes Consortium apps models and datasets.
- Lead in person and remote teaching sessions webinars and workshops.
Helpdesk Agent 25:
- Act as the primary contact for inquiries from researchers practitioners policy makers and the general public about Riverscape Consortium apps models websites and datasets. This will primarily be through issue tracking in our help desk software .
Developer Liaison 15:
- Liaising with Riverscapes Consortium model and tool developers to help them make their models riverscapes compliant and/or get their datasets curated and in the Riverscapes Data Exchange.
- Regular inperson coordination via team meetings in Logan Utah is expected.
- The position will involve occasional travel for field work and to participate in workshops field trips meetings and training with community members.
Qualifications
Minimum Qualifications:
- Bachelors degree in relevant field plus two years of related experience; OR a masters degree; OR an equivalent combination of education and experience.
Experience in customer service retail sales or similar (ability to empathize with end users). - Excellent written and oral communication skills.
- Proficient in GIS and geospatial analysis.
- Strong aesthetic intuition with graphical design and/or web design skills.
Preferred Qualifications:
- Experience writing technical documentation recording tutorial videos preparing learning resources and authoring web help pages.
- Some programming or scripting experience and/or aptitude (e.g. Python MarkDown CSS XML SQL JS)
- Experience moderating user forums discussion boards and providing online video and phone technical support.
- Experience with any of the following technologies we regularly work with (training will be provided): GitHub databases (e.g. SQLite) XML MapBox QGIS ArcGIS.
- Teaching mentoring or tutoring experience.
- Understanding of riverscapes from fluvial geomorphology hydraulics hydrology aquatic ecology riparian ecology restoration ecology and management perspectives.
Appreciation of concepts of riverscape health resilience sustainability. - Familiarity or experience with any of the Riverscapes Consortium apps models and data products.
- Degree(s) and/or certificate(s) and coursework demonstrating interdisciplinary training in watershed sciences geology geosciences ecology geography computer science information technology GIS remote sensing civil engineering visual arts communications marketing or related fields.
Required Documents
Along with the online application please attach:
1. Resume to be uploaded at the beginning of your application in the Candidate Profile under Resume/CV
2. Writing samples to be uploaded at the beginning of your application in the Candidate Profile under Documents 110
3. Cover letter to be typed/pasted at the end of your application
**Document size may not exceed 10 MB.**
Advertised Salary
ADA
Employees work indoors and are protected from weather and/or contaminants but not necessarily occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.
College/Department Highlights
University Highlights
Founded in 1888 Utah State University is Utahs premier landgrant public service university. As an R1 research institution Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local regional and global communities. USU prepares students to be active civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a highquality and affordable education USU remains a leader in research discovery and public impact.
USU enrolls 28900 students both online and in person atlocations throughout the state. Utah States 30 locations include a main campus in Logan Utah residential campuses in Price and Blanding and six additional statewide campuses along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years USU Extension has served and engaged Utahns in all of Utahs counties.
Competing at the NCAA Division I level USU is a proud member of the Mountain West Conference and will join the Pac12 Conference beginning in theseason. The Aggies longstanding tradition of athletic and academic excellence is exemplified by conference championships in multiple sports reflecting USUs commitment to perseverance and achievement.
Utah State is dedicated to fostering a community where all individuals feel respected valued and supported. We seek to recruit hire and retain people from all walks of life who willchampion excellence in education research discovery outreach and believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be recognized our commitment to employees when they namedUtah State the best employer in Utahin 2023.Learn moreabout USU.
The university provides aDual Career Assistance Programto support careers for partners who are also seeking is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability contact the universitys ADA Coordinator in the Office of Human Resources ator.
*updated 02/2025
Notice of Nondiscrimination
In its programs and activities including in admissions and employment Utah State University does not discriminate or tolerate discrimination including harassment based on race color religion sex national origin age genetic information sexual orientation gender identity or expression disability status as a protected veteran or any other status protected by University policy Title IX or any other federal state or local law.
The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs nondiscrimination policies:
Executive Director of the Office of EquityMatthew PinnerDistance Education Rm.
Title IX CoordinatorCody Carmichael Distance Education Rm.
Mailing address: 5100 Old Main Hill Logan UT 84322
For further information regarding nondiscrimination please visit or contact:
U.S. Department of EducationOffice of Assistant Secretary for Civil Rights
*updated 09/2023
Required Experience:
Unclear Seniority
Employment Type
Full-Time
