Court Services Assistant 1 And 2
Court Services Assistant 1 And 2
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Job Description
Introduction
Candidates will be placed on the highestlevel list forwhich they qualify.
The City of Milwaukee is proud to employ a diverse workforcecommitted to providing exemplary service to its residents. If you arepassionate about being part of an inclusive team of public servants please considerthe following opportunity.
Purpose
The Court Services Assistant 1 and 2 performs customerservice court case preparation and processing and administrative functions tosupport the efficient operation of the Municipal Court.
Essential Functions
The essential functions performed depend upon the assignmentand job level.
Customer Service:
- Provide case and policy/procedurerelated information to internal and external customers by phone mail email and inperson.
- Review incoming court correspondence and disseminate information appropriately.
- Check in defendants answer basic court questions and roster defendants for court appearances.
- Provide customer service to the reception area during business hours ensuring timely responses to inquiries.
Court Case Preparation and Processing:
- Prepare cases for court appearances.
- Ensure accurate and timely caserelated data entry for the Courts Case Automated Tracking System (CATS).
- Ensure data accuracy by updating case information and crossreferencing data from internal and external systems.
- Update case files by attaching incoming documentation.
- Verify and update personal information for defendants.
Administrative Support:
- Support records retention efforts including storing and archiving hardcopy records maintaining files as outlined in the policies and procedures manual.
- Assist with training staff on Court Services Section procedures.
- Participate in staff meetings and staff development activities.
We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.
Conditions of Employment
The Court Services Assistant 1 and 2 must:
- Pass a Federal Bureau of Investigation (FBI) Criminal Justice Information Services Division (CJIS) background investigation and clearance check and maintain throughout employment.
Minimum Requirements
- One year of fulltime experience in an office or court setting performing administrative support duties closely related to the essential functions listed above.
Court Services Assistant 2:
- Two years of fulltime experience in an office or court setting performing administrative support duties closely related to the essential functions listed above.
Equivalent combinations of education and experience may beconsidered.
NOTICE: Please do not attach your academic transcripts toyour employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offers.
Desirable Qualifications
- Related experience in a legal setting.
Knowledge Skills Abilities & Other Characteristics
With greater responsibility Court Services Assistants 2need an elevated knowledge base and skill set to perform the more complexfunctions required of them.
Technical:
- Ability to learn and apply clerical procedures court operations and administrative policies.
- Knowledge of administrative support methods systems and terminology.
- Knowledge of customer service best practices and the ability to incorporate them into operations.
- Intermediate to advanced skill in using standard computer applications such as Microsoft Word Excel and Outlook.
- Ability to learn and efficiently utilize Court system software and databases.
- Ability to read and understand workrelated documents such as court documents policies procedures and manuals.
- Ability to accurately maintain numerical and alphabetical filing systems.
Communication and Interpersonal:
- Verbal communication skills to share information and respond to questions clearly.
- Written communication skills to prepare clear and concise business correspondence and reports including the ability to proofread documents.
- Ability to work independently and as part of a team.
- Ability to build and maintain effective working relationships with fellow staff management elected officials judges court staff attorneys other City staff community partners and the general public.
- Ability to work cooperatively and fairly with people whose backgrounds may differ from ones own.
Judgment and Professionalism:
- Ability to plan organize initiate prioritize and complete work to achieve objectives in a timely manner within deadlines and with limited supervision.
- Ability to meet competing challenging and everchanging priorities.
- Ability to perform work with a high degree of accuracy detail and quality.
- Ability to effectively analyze and resolve issues and exercise sound judgment.
- Ability to effectively evaluate or make independent decisions based on experience knowledge and training.
- High degree of initiative and dedication to process improvement.
- Ability to be a responsible steward of City of Milwaukee resources.
- Honesty integrity and the ability to maintain confidentiality.
Current Salary
COURT SERVICES ASSISTANT 1 (Pay Range 6GN):
The current starting salary is$45807 annually andthe resident incentive starting salary for City of Milwaukee residents is$47181annually.
COURT SERVICES ASSISTANT 2 (Pay Range 6IN):
The current starting salary is$48097 annually andthe resident incentive starting salary for City of Milwaukee residents is$49540annually.
Appointment will be made in accordance with the City ofMilwaukee Salary Ordinance.
The City of Milwaukee provides a comprehensive benefitprogram which includes:
- Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
- 457 Deferred Compensation Plan
- Health and Dental Insurance
- Paid Parental Leave
- Comprehensive Wellness Program
- Onsite Clinic Services
- Onsite Employee Assistance Program
- Alternative Work Schedules
- Long Term Disability Insurance
- Group Life Insurance
- Tuition Benefits
- Paid Vacation
- 12 Paid Holidays
- Paid Sick Leave and other paid leaves
- Flexible Spending Arrangement
- Commuter Value Pass
For full details of the benefits offered by the City ofMilwaukee please visit Process THE SELECTION PROCESSwill be job related and willconsist of one or more of the following: an evaluation of education experienceand/or responses to supplemental questions; a written or performance test astructured interview or other assessment methods. The Department of EmployeeRelations reserves the right to call only the most qualified candidates tostructured interviews and performance examinations. Structured interviews mayinclude written exercises. Selection process component weights will bedetermined by further analysis of the job. INITIAL FILING DATEThe selection process willbe held as soon as practical after the deadline listed above. Receipt ofapplications may be discontinued at any time after this date without priornotice. However recruitment may continue until the needs of the City have beenmet. Qualified applicants will be notified of the date time and place of theselection process components. Unless otherwise required by law the City ofMilwaukee will not provide alternative selection process dates or times. Theapplicant is responsible for attending all phases of the job selection processat the time and place designated by the City of Milwaukee. EEO Code 601 & 602 The City of Milwaukee values and encourages diversity and isan equal opportunity employer.Additional Information
Conclusion
Employment Type
Full-Time
Key Skills
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