Outpatient Services Manager II

Supervise and direct the work of professional and paraprofessional staff to achieve optimum patient flow and cycle times appropriate for services; interview and select new employees; assure orientation and training for all new employees; monitor staff productivity; schedule work; coordinate reporting of payroll; establish standards and evaluate performance; implement employee disciplinary process as necessary; assure employee competencies and longterm development through regular performance audits and development plans.
Ensure quality program management through compliance with federal state and local regulations concerning health care such as Title 22 of the California Code of Regulations Alternative Payment Method (APM) and Primary Center Medical Home (PCMH); identification of opportunities to improve quality of care; and assessment and improvement of key processes that directly impact on patient services.
Provide for fiscal program management including assisting in implementing and managing grant funded programs budgets or projects; providing input in the preparation of the annual budget for the clinics; ensuring compliance with Office of lnspector General (OIG) regulatory standards; maintaining data using clinic or hospital computer software such as Ambulatory Payment Classification (APC) and financial services programs; identifying opportunities to improve financial systems and services for individual clinic units; providing fiscal program and provider productivity reports; assuring that systems support seamless interface with acute and diagnostic services as patients move through Health Department NMC services and systems of care.
Participate in development of services by assuring that any new providers who join the staff are appropriately supported and oriented to the site; assuring that growth opportunities are identified serving as operations liaison for support services network and community partners as new programs are implemented; assuring that growth and improvement opportunities are identified and pursued across all sites; collaborating with appropriate entities or agencies as required.
Develop recommend implement and interpret new or revised policies standards and procedures; monitor policies and procedures for compliance with HRSA governing standards Title 22 regulations and all applicable Federal and State regulations.

THE SUCCESSFUL CANDIDATE
Will have a proven track record demonstrating the following knowledge skills and abilities:

Thorough Knowledge of:
Principles and practices of outpatient service delivery systems of care.
Principles and methods of management organization budgeting and staffing applicable to health care programs.

Working Knowledge of:
Principles of supervision including training directing evaluating and supervising staff.
Management system and concepts.
Laws pertaining to health care services in the State of California
Quality improvement principles and practices.

Skills and Ability to:
Plan organize direct schedule set performance standards and evaluate the work of a multidisciplinary staff.
Understand interpret explain and apply laws regulations policies and written and oral directions
Design and deliver inservice education and training programs and assess their effectiveness.
Provide excellent and courteous customer service and establish and maintain effective working relationships with those contacted during the course of work.

Conditions of Employment:
The required conditions of employment include but are not limited to the following:

Possess a valid California Class C driver license at the time of appointment and possess and maintain a satisfactory driving record or provide evidence of suitable transportation which is approved by the appointing authority.
Be available to work a flexible schedule including evenings weekends holidays and during times of disaster and/or emergency; travel out of County to attend meetings.

BENEFITS:
Monterey County offers an excellent benefits package. Please visit our website to view the X Benefit Summary Sheet This information is not legally binding nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:
As a condition of employment prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment driving record and record of any criminal convictions. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I9. If you are hired into this classification in a temporary position your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary.