Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6000 people in 31 countries we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a futureready company come join us! Learn more at dnb/careers.
About the role
Are you ready to take your technical expertise to the next level
Join our team as an expert in technical operations for 1 year fixed term contract!
Youll play a crucial role in supporting our cuttingedge point of arrival products ensuring longterm stability and satisfaction for our customers.
In this role youll:
Provide toptier technical support and expertise for prioritized projects.
Collaborate seamlessly with secondline support development infrastructure cloud and network teams as well as incident managers.
Be a key player in maintaining and enhancing our products performance and reliability.
If youre passionate about technology and thrive in a collaborative environment we want to hear from you!
Responsibilities
Develop Expertise:Build comprehensive knowledge of our strategic cloud platforms.
Monitor and Supervise:Review and supervise services and processes in the production environment updating relevant documents as needed.
Documentation:Prepare and deliver data create and maintain essential documents and documentation.
Proactive Monitoring:Monitor the health and trends of services and components proactively.
Incident Resolution:Provide technical expertise to support and resolve major incidents follow up on root causes and prevent recurrence.
Trend Analysis:Analyze trends and risks prepare forecasts and adjust requirements considering effort and costs.
Project Support:Offer technical support expertise for various projects across all environments as part of a 24/7 thirdlevel support team.
Coordination:Coordinate and communicate effectively with service providers and internal customers
Skills
Experience:25 years of professional experience in IT operations with a solid understanding of various systems (Windows Linux) and basic programming knowledge.
Troubleshooting Skills:Expertlevel ability to troubleshoot incidents in large and complex environments.
Technical Knowledge:Understanding of Git/Dev/SecOps build pipelines Kubernetes Docker cloud and infrastructure as code.
Tool Proficiency:Familiarity with tools such as Linux shell Ansible Bash Git Selenium Splunk APM and synthetics.
Communication Skills:Excellent communication and writing skills.
Monitoring Experience:Experience in monitoring external services/applications SOAP requests and REST APIs.
Database Knowledge:Understanding of databases like MySQL PostgreSQL MongoDB and Cassandra.
Web Server Knowledge:Knowledge of Nginx Apache Tomcat and JBoss.
Network Skills:Ability to troubleshoot TCP and TLS connections.
Office Suite Proficiency:Proficiency in Microsoft Office Suite.
Personal Attributes:
Ownership Mindset:Show an ownership mindset in everything you do. Be a problem solver curious and inspired to take action. Be proactive and seek ways to collaborate and connect with people and teams to drive success.
Continuous Growth:Maintain a continuous growth mindset by learning through social experiences relationships with stakeholders experts colleagues and mentors as well as through structured courses and programs.
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