Customer Relations Specialist III
Customer Relations Specialist III
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1 Vacancy
Job Description
Description
Career Opportunity
POSITION TITLE: Customer Relations Specialist III
SECTION OR DEPARTMENT: Nissan Wire Harness/Delivery Customer Relations WH Division
REPORTS TO: Christy Smith
LOCATION: Mississippi Customer Service Center in Canton Mississippi
BASIC PURPOSE: Primarily responsible for managing and supporting customer service orders; manages inventory customer accounts coordination of customer request and communication both internally and with customers
BASIC POSITION DUTIES:
- Supports department and business: Monitors shipments from manufacturing facilities from MX PKI and SVWS to ensure inventory for service orders.
- Communicates internally and externally to support any forseen shortages to ensure 95 ontime delivery for service orders
- Negotiates with customer on expedite freight for authorization as needed
- Supports service inventory activities on monthly biannually and year end projects
- Create and update all necessary reports and spreadsheets needed to maintain accurate service order information
- Hosts weekly meetings with all related departments to discuss program status and changes. Uses timelines and master schedules to effectively coordinate program activities and timing.
- Maintains updated part information in various systems
- Generates reports and analysis as needed including run out reports obsolescence analysis delivery performance reports and monthly reports.
- Other duties as assigned.
POSITION REQUIREMENTS:
- Bachelor Degree with 5 to 7 years customer relations experience
- Experience in related Warehouse/Distribution facility. Automotive industry preferred.
- Ability to multitask in busy work atmosphere
- Analytic ability to research errors recommend and implement corrective actions
- Experience in determining work procedures preparing work schedules and expediting workflows for efficiency
- Excellent verbal/written communication skills in order to effectively interact with customers vendors coworkers
- Continuous improvement teamwork open to learning/training discipline accountability and planning
- Computer skills to include Excel Outlook Word ERP programs such as SAP and WMS
Required Experience:
Unclear Seniority
Employment Type
Full-Time
