Genesys Cloud Developer NO C2C
Genesys Cloud Developer NO C2C
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1 Vacancy
Job Description
Location:Alpharetta GA
Experience:810 years
Key Responsibilities:
- Solution Design:Architect and implement robust cloudbased contact center solutions using Genesys Cloud tailored to meet specific business requirements.
- IVR Development:Develop interactive voice response (IVR) systems using C# or Java to enhance customer interactions and streamline processes.
- Genesys Composer Expertise:Utilize Genesys Composer to create and customize workflows routing rules and other components within the Genesys Cloud environment.
- Interaction Routing and Designer (IRD):Configure IRD to optimize call routing and distribution based on various factors such as agent availability skill sets and customer preferences.
- Interaction Workspace (IW):Customize IW to provide agents with a userfriendly interface for handling customer interactions efficiently.
- Genesys Cloud Development:Demonstrate a deep understanding of Genesys Cloud objects and Architect flows to build scalable and reliable solutions.
- Automation and Streamlining:Identify opportunities to automate or streamline processes within the contact center environment to improve efficiency and reduce costs.
- Genesys Expertise:5 years of handson experience working with Genesys development tools and technologies.
- Technical Proficiency:Strong programming skills in C# or Java along with a solid understanding of REST APIs Salesforce Genesys Onprem systems SQL Server and data table configurations within Genesys Cloud.
- CI/CD Experience:Familiarity with continuous integration and continuous delivery (CI/CD) pipelines for efficient software development and deployment.
- ProblemSolving:Ability to analyze complex problems identify root causes and implement effective solutions.
- Communication:Excellent communication skills both verbal and written to effectively collaborate with team members stakeholders and customers.
- Experience with contact center applications and associated integrations.
- Knowledge of Genesys Cloud Platform as a Service (PaaS) components.
- Experience with cloudbased infrastructure and deployment methodologies.
Employment Type
Full Time
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