Associate Merchant Operations Order Experience
Associate Merchant Operations Order Experience
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Job Description
Get to Know the Team
As part of Singapore Operations the Merchant Operations team represents the voice of our merchantpartners advocating for solutions that enhance their experience and success on Grab. We work closely with business verticals (GrabFood GrabMart GrabPay OmniCommerce) as well as product finance and legal teams to deliver impactful and meaningful solutions. Our role is to localize and optimize platform experiences for merchants and consumers while supporting business growth and costefficiency goals.
Get to know the Role
This role plays a critical part in shaping the order experience and ensuring overall platform reliability. You will lead efforts to optimize the endtoend order journey driving a seamless efficient and highquality experience for both merchants and consumers. You will be responsible for designing implementing and scaling initiatives policies and tools that address key operational challenges and support strategic business objectives.
This role will report to the Manager Merchant Operations and be onsite at Singapore Grab office.
The Critical Tasks You Will Perform
- Lead initiatives to improve the order experience by tackling key pain points such as cancellations order delays and quality issues
- Continuously optimize processes to balance consumer satisfaction merchant experience operational efficiency and solution readiness
- Drive country GTM for business and product launches ensuring local needs are effectively addressed
- Design and implement policies and workflows that enhance the user experience translating business needs into feasible scalable solutions
- Collaborate crossfunctionally with product engineering support and operations teams to align priorities and ensure successful delivery
- Monitor performance metrics and feedback loops to identify areas for improvement and support datadriven decisionmaking
Qualifications :
What Essential Skills You Will Need
- Bachelors degree in a related field with strong academic credentials
- Minimum of 3 years in operations analytics or project/program management preferably in fastpaced and entrepreneurial environments
- Strong critical thinking problemsolving and analytical skills. Able to break down complex issues and drive actionable solutions
- Proven ability to manage multiple projects independently while collaborating effectively across teams
- Selfmotivated and comfortable with ambiguity with a strong sense of ownership and accountability
- A team player with excellent interpersonal and communication skills and a positive cando attitude
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
What we stand for at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
