Motor Portfolio Manager- Pretoria
Motor Portfolio Manager- Pretoria
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Salary Not Disclosed
1 Vacancy
Job Description
Lets Write Africas Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Purpose of the Role
- To effectively Manage allocated Auto Body Repairers allocated to the MPM do quality assurance audits and monitor the quality of repairs at suppliers to provide excellent service and contain the average cost per claim whilst setting a culture of best practice. Ensure adherence to SLA by Field Digital and External Motor Assessors as well as Auto Body Repairers. Responsible for complaint resolution following client and/or intermediary complaints. Manage the capacity on each ABR to keep car hire days low. Have monthly discussions with ABRs on the NCR results.
Execute on the full role of Motor Portfolio Manager to ensure contribution to the achievement of the business strategy and ease of doing business.
- To continuously control quality of assessments innovatively develop methods on managing claims spend and containing the increase on average cost of claims.
- Check compliance on motor best practices and assessing procedures by motor assessors.
- Execute motor supplier audits at ABRs and compliance of Motor Auto Body contracts and SLAs.
- Ensure data is quality controlled and to ensure that Audatex quotes are in line with agreed repairs to the damaged vehicle.
- Effectively communicate and give feedback to various stakeholders when and as required (Procurement/ Management).
- Identify problem areas within the motor claims service value chain and find suitable solutions.
- Analyse query and complaint trends and recommend solutions.
- To drive and maintain the team focus to ensure adherence to company strategy.
- To track training needs for Motor assessors and ABRs during work in progress inspections.
- Manage the ABR NCR score
- Monitor the repairers CSI score in conjunction with Procurement
- Report constant poor repairs from ABR to procurement department
- Mange additionals requested by the ABRs
Continuous improvement to ensure effective service
- Ensure statutory and legislative knowledge is always current in order to resolve customer complaints to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
- Ensure adherence to organisational policies practices and procedures.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
Service delivery to ensure customer satisfaction
- Maintain service quality and desired outputs across the business process by ensuring compliance to tactical policies procedures and standards.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
- Share knowledge on and participate in the creation of new standards control systems and procedures to maintain service delivery.
Manage quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product process and systems knowledge to colleagues and team members.
- Collaborate and work with the business to deliver required service levels.
- Actively share information with other team members regarding successes issues trends and ideas.
Experience knowledge & kills required
- Matric or equivalent (NTC3.
- A bachelors degree or advanced diploma NQF level 7 in a relevant field or equivalent.
- 5 years relevant assessing experience of which at least 1 year should have been in a leadership role.
- Appropriate insurance qualification e.g. Introduction to Insurance Policy Wording training.
- Audatex training.
- Technical experience (panel beating/ spray painting/ mechanical/ estimating/ auto electrical) essential.
- Minimum period required to perform productively in this role 2 3 months
- VDQ
The Recruitment process:
- TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business our culture & values and more context on the role. It will also allow up the opportunity to get to know you a little better and ensure OMI can meet your needs
- Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team
- Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification
- Final Feedback
All About OMI:
Required Experience:
Manager
Employment Type
Full-Time
