Client Relationship Specialist - Eurofins Built Environment Testing Marlton NJ

The Client Relationship Specialist is responsible for facilitating the daytoday communication between our clients and our laboratories ensuring exceptional client experience and performing tasks within the various login departments.

Essential Duties and Responsibilities:

• Manage all onsite inbound and outbound client communications via telephone and/or email in a timely solutionsoriented manner.
• Monitor record and follow up with all voicemail communications and follow up with inquiries or concerns accordingly
• Attend front desk at all times to advise walkin clients about service information and project preparation.
• Maintain a constant overview of projects in all onsite testing departments that need login or client communication.
• Unpack shipments and document receipt of sample as needed.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries improve processes and deliver results in a timely manner as required by each client.
• Ability to assist with all onsite administrative tasks as necessary.

Qualifications :

Basic Minimum Qualifications:

• HS Diploma or equivalent
• Customer service experience food industry service preferred
• Strong computer skills (Office suite Adobe PDF CRM)
• Excellent written and verbal communication skills
• Performs well under pressure; thrives in fastpaced environment

Ideal candidates will also possess the following skills:

• Active listening
• Clientfocus
• Prioritization and ontime of tasks
• Process improvement
• Problemsolving and solution orientation
• Demonstrated ability to sell solutions by active listening
• Strong interpersonal skills (people social emotional intelligence)
• Proactivity
• Team player who can selfmotivate
• Growth mindset

Additional Information :

Requirements:

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement including the ability to read write and speak in English

Work schedule: Fulltime Monday Friday day shift. Candidates located within commutable distance of our Marlton NJ laboratory are encouraged to apply.

Salary Range: $2124/hr 

Eurofins Environment Testing (USA) provides a compensation range for informational purposes the actual base salary may vary based upon but not limited to relevant experience and skill set base salary of internal peers business sector and geographic location.

To learn more about Eurofins please explore our website .

We support your development! Do you feel you dont match 100 of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and invitro diagnostic products.

In over 35 years Eurofins has grown from one laboratory in Nantes France to 61000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2022 Eurofins generated total revenues of EUR 6.7 billion and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

No

Employment Type :

Fulltime