Business Analyst
Business Analyst
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1 Vacancy
Job Description
We have an opening for an experienced Business Analyst to support the Enterprise Service Management Office (eSMO) in the Office of the CIO. This position will analyze plan and recommend solutions for eSMO to meet user requirements. In this role you will cultivate strong partnerships with both IT and mission areas to influence eSMOs service delivery gap assessment and design of business processes and final requirements. Additionally this role will serve as a liaison to bridge the gap between business needs and technical solutions to meet organizational goals and objectives. This position is within the Information Technology Solutions Division (ITSD) of the Computing Directorate supporting the LivIT program.
This position offers a hybrid schedule blending inperson and virtual presence. You will have the flexibility to work from home one or more days per week.
This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.
- Collaborate with functional experts to understand and analyze new and existing business processes requirements and workflows.
- Lead crossfunctional project teams to gather and translate user requirements for designing and implementing ServiceNow solutions that align with business goals and objectives.
- Provide indepth consultation to mission areas and IT to identify and evaluate standards and procedures improving overall process efficiency to build fully functional business processes evaluate ServiceNow requests estimate the effort required for implementation and recommend priority levels for enhancements or projects.
- Create and develop comprehensive user requirements documentation including endtoend process maps and data flows.
- Conduct and analyze demand for new requests modifications or enhancements to existing processes or system functionality while identifying opportunities to optimize and improve functional processes.
- Develop presentation materials and training guides for consulting and training services on new and evolving features solutions and processes within ServiceNow; write test plans use cases knowledge articles for the of system implementations upgrades or enhancements provide feedback on bugs enhancements access issues and usability train and mentor team members on business analysis and process improvement topics.
- Assist in organizational management and the adoption of new ServiceNow features or processes by developing metrics reports or dashboards to provide insights into process effectivity service performance and business metrics.
- Perform other duties as assigned.
Additional job responsibilities at the E01.4 level
- Lead the analysis of complex development projects by leveraging IT Service Management (ITSM) tools and processes both existing and new.
- Establishes practices and procedures for implementation and support of business process improvements or reengineering efforts.
- Independently plan conduct and direct the analysis of current business processes requiring an indepth understanding of endtoend processes.
Qualifications :
- Ability to secure and maintain a U.S. DOE Qlevel security clearance which requires U.S. citizenship.
- Bachelors degree in relevant functional discipline or an equivalent combination of education and related experience.
- ServiceNow experience as a Business Analyst or in a similar role with handson experience.
- Knowledge of and experience in developing business requirements documentation process maps and training materials analyze complex business processes and requirements and identify develop and implement process improvements.
- Strong verbal and written communication skills necessary to successfully collaborate in a team environment and interact including various levels of leadership.
- Ability to multitask in a dynamic work environment with general task definitions and manage concurrent tasks with competing priorities.
- Ability to approach difficult problems with enthusiasm and creativity and to shift focus when necessary.
- Experience applying good judgment discretion and problemsolving skills to identify solutions and resolve issues.
Additional qualifications at the E01.4 level
- Advanced knowledge and extensive experience in endtoend process design and implementation.
- Broad and significant experience in planning and directing the analysis and design of complex business or scientific processes for multiple change initiatives across organization; managing multiple integrated projects and leading business transformation activities using project management methodologies practices techniques and tools.
- Experience in communicating vision effectively preparing and presenting business process strategies and plans to all levels of management.
Qualifications We Desire
- Knowledge of ITIL principles and processes is preferred.
- ServiceNow Process or ITSM certifications (e.g. SCRUM Master ITIL Practitioner Six Sigma) are a plus
- Knowledge of LLNL policies practices organizational structures culture and missions.
Additional Information :
#LIHybrid
Position Information
This is a Career Indefinite position open to Lab employees and external candidates.
Why Lawrence Livermore National Laboratory
- Included in 2025 Best Places to Work by Glassdoor!
- Flexible Benefits Package
- 401(k)
- Relocation Assistance
- Education Reimbursement Program
- Flexible schedules *depending on project needs)
- Our values visit Clearance
This position requires a Department of Energy (DOE) Qlevel clearance. If you are selected we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also all L or Q cleared employees are subject to random drug testing. Qlevel clearance requires U.S. citizenship.
PreEmployment Drug Test
External applicant(s) selected for this position must pass a postoffer preemployment drug test. This includes testing for use of as Federal Law applies to us as a Federal Contractor.
Wireless and Medical Devices
Per the Department of Energy (DOE) Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes but not limited to cell phones tablets fitness devices wireless headphones and other Bluetooth/wireless enabled devices.
If you use a medical device which pairs with a mobile device you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas Secure Space and Transit/Buffer Space within buildings.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
