Supervisor - Oncology - Patient Navigation
Supervisor - Oncology - Patient Navigation
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1 Vacancy
Job Description
As a Supervisor of Oncology Patient Navigation you will oversee a team supporting patients undergoing diagnostic and genomic testing for active cancer management. This role exists to provide additional leadership capacity as the team grows ensuring optimal support and case management for patients and providers navigating complex oncology journeys.
This position will play a critical role in maintaining service excellence by reducing the number of individual contributors per supervisor allowing for deeper mentorship higher engagement and improved performance across the team.
Responsibilities:
- Supervise and support a team of Oncologyfocused Patient Navigation Specialists ensuring effective case management empathydriven communication and clinical accuracy.
- Monitor team performance and workload provide coaching and support the career development of team members.
- Manage escalated oncology cases involving complex clinical or emotional needs ensuring timely and appropriate resolutions.
- Partner with Client Services Lab Operations and the Sales team to improve diagnostic testing workflows and patient/provider experiences.
- Lead team meetings and engage in regular feedback loops to enhance team collaboration and patient outcomes.
- Track metrics such as turnaround time patient satisfaction and call handling to continuously improve performance.
- Participate in process and policy development to support a hightouch highquality oncology patient navigation experience.
- Ensure compliance with HIPAA CLIA and companyspecific protocols.
Qualifications :
- Bachelors degree in Biological Sciences Healthcare Administration Nursing or related field preferred.
- 5 years of experience in healthcare patient navigation diagnostics or oncology support. Supervisory or team lead experience strongly preferred.
- Knowledge of oncology workflows diagnostic testing and patient support needs.
- Proficiency in Salesforce or other CRM platforms and Microsoft Office.
- Strong interpersonal skills and emotional intelligence.
- Ability to work in a dynamic fastpaced environment with evolving priorities.
- Bilingual English/Spanish or other language fluency is a plus.
Additional Information :
Hybrid Work Model: At Guardant Health we have defined days for inperson/onsite collaboration and workfromhome days for individualfocused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays Tuesdays and Thursdays. We have found aligning our scheduled inoffice days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant our work model has created flexibility for better worklife balance while keeping teams connected to advance our science for our patients.
The US base salary range for this fulltime position is $78200 to $107530. The range does not include benefits and if applicable bonus commission or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).
Within the range individual pay is determined by work location and additional factors including but not limited to jobrelated skills experience and relevant education or training. If you are selected to move forward the recruiting team will provide details specific to the factors above.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however there may be exposure to high noise levels fumes and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities longterm conditions mental health conditions or sincerely held religious beliefs. If you need support please reach out to
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health Inc. and how it is used please review our Privacy Notice for Job Applicants.
Please visit our career page at: Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Client Services
Key Skills
- Hospital Experience
- Acute Care
- Basic Life Support
- ICU Experience
- Infusion Experience
- Triage
- TFS
- Conflict Management
- Nursing
- Critical Care Experience
- Epic
- Medication Administration
