CustomerTechnical Support Representative SoftwareSaaS
CustomerTechnical Support Representative SoftwareSaaS
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Salary Not Disclosed
1 Vacancy
Job Description
Tech Support That Connects Resolves and Delivers
Bonterra is a global leader in purposebuilt SaaS products that empower nonprofit organizations and public sector teams to create lasting impact. With a strong focus on innovation connection and community our client delivers solutions that help users make meaningful progress every day.
Job Description
As a Customer/Technical Support Representative you ll manage client inquiries resolve issues efficiently maintain detailed records and collaborate across teams to enhance the overall customer experience within a dynamic SaaS environment.
Shift: Night Shift Mon Fri 09:00 PM 06:00 AM (Weekends off)
Work setup: Onsite
Perks: Day 1 HMO Abovemarket salary Global exposure
- Handle incoming customer inquiries via calls and emails providing prompt and accurate solutions
- Troubleshoot and resolve issues or escalate when needed
- Maintain uptodate knowledge of products services and procedures
- Accurately document all interactions and actions in the CRM system
- Conduct followups to ensure customer satisfaction
- Adhere to data privacy regulations and company policies
- Collaborate with team members to enhance support delivery
- Meet or exceed performance targets (e.g. response times satisfaction scores)
Requirements
The Qualifications We Seek
- 3 5 years of experience in a contact center customer service or related field
- Excellent verbal and written English communication skills
- Strong problemsolving and critical thinking skills
- Ability to stay calm and professional in stressful situations
- Proficiency in using email and chat platforms
- Effective multitasking and time management skills
- Experience with Zendesk or similar CRM tools
- Background in SaaS or technology support environments
Benefits
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Prime office locations (Easy access to MRT stations restaurants and banks)
- Fixed weekends off
- Emapta customized laptop
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!
The Qualifications We Seek 3 5 years of experience in a contact center, customer service, or related field Excellent verbal and written English communication skills Strong problem-solving and critical thinking skills Ability to stay calm and professional in stressful situations Proficiency in using email and chat platforms Effective multitasking and time management skills Experience with Zendesk or similar CRM tools Background in SaaS or technology support environments
Employment Type
Full Time
