Client Service Manager
Client Service Manager
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 64350 - 84850
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
About the Role
Responsible for all activities for a specifically assigned large customer account. Responsibilities include maintaining compliance with established standards and policies for the operation managing and developing site staff as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationships with the Administrators. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction addon sales and profitability through structured planning and the management and development of the client services team.
Your Impact
Production and Workflow
Monitors and ensures compliance with established workflow processes and procedures.
Manages job scheduling to ensure ontime completion of jobs and other critical production and fulfillment deadlines.
Manages efficient and economical utilization of equipment materials and labor. Supervision and Employee Relations
Ensures performance improvement through a scheduled plan to train motivate develop and manage site personnel.
Determines developmental goals and conduct periodic performance reviews with direct reports; monitor performance reviews of indirect reports.
Client Relationship Management
Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
Resolves complaints escalated by the customer or other end users in a timely manner.
People Management and Development
Ensures effective performance management with direct reports and oversee the overall process.
Ensures effective twoway communication with direct reports and within area of responsibility.
Equipment Knowledge and Care
Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturers specifications.
Keeps abreast of technical knowledge and skills of hardware and software through consultation class instruction manuals selftraining and exchange of information.
Administration and Reporting
Maintains targeted levels of profitability.
Manages and control inventory and assets.
Results Expected
Responsible in maintaining compliance with established standards and policies for the operation managing and developing site human resources as well as meeting site financial goals.
Monitors and ensures compliance with established workflow processes and procedures.
Manages job scheduling to ensure ontime completion of jobs and other critical production and fulfillment deadlines.
Manages efficient and economical utilization of equipment materials and labor. Supervision and Employee Relations
Ensures performance improvement through a scheduled plan to train motivate develop and manage site personnel.
Determines developmental goals and conduct periodic performance reviews with direct reports; monitor performance reviews of indirect reports.
Client Relationship Management
Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
Resolves complaints escalated by the customer or other end users in a timely manner.
People Management and Development
Ensures effective performance management with direct reports and oversee the overall process.
Ensures effective twoway communication with direct reports and within area of responsibility.
Equipment Knowledge and Care
Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturers specifications.
Keeps abreast of technical knowledge and skills of hardware and software through consultation class instruction manuals selftraining and exchange of information.
Administration and Reporting
Maintains targeted levels of profitability.
Manages and control inventory and assets.
Results Expected
Responsible in maintaining compliance with established standards and policies for the operation managing and developing site human resources as well as meeting site financial goals.
About You: The Skills & Expertise You Bring
Please note: this is a customerfacing role and requires compliance with customer policies and protocols which may include COVID19 vaccination and other measures relating to COVID19.
In accordance with applicable law we are providing the anticipated annual rate for this role: $64350 to 84850/ year
Requires 5 years of related experience and management of two or more regular fulltime employees; bachelors degree in a relevant field preferred.
Workforce and Oracle experience a plus.
May require up to 15 travel (valid drivers license and acceptable driving record necessary).
Must be able to lift up to 50lbs.
Strong customer service and communication skills are required.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
In accordance with applicable law we are providing the anticipated annual rate for this role: $64350 to 84850/ year
Requires 5 years of related experience and management of two or more regular fulltime employees; bachelors degree in a relevant field preferred.
Workforce and Oracle experience a plus.
May require up to 15 travel (valid drivers license and acceptable driving record necessary).
Must be able to lift up to 50lbs.
Strong customer service and communication skills are required.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
Company Overview
About our Company Canon U.S.A. Inc. is a leading provider of consumer businesstobusiness and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue its parent company Canon Inc. as of 2023 has ranked in the topfive overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
FullTime On Site This position requires fulltime presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#PM20 #LIJZ1 #LIONSITE
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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