Operations Analysis Manager
Operations Analysis Manager
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Job Description
About the Role:
OSTTRAIndia
The Role: Operations Analysis Specialist
The Team: Traiana provides the worlds markets with the monitoring of pretrade risk and automated posttrade processing of financial transactions for listed and overthecounter trading. This also includes the provision of regulatory reporting services. Our networks link market participants in high speedtomarket realtime communication across the trade lifecycle globally. Services such as the Harmony Network have become the market standard for posttrade processing in an increasing number of markets.
Traiana Operations provide operational daytoday customer support for all services supported within the Traiana suite of products. They are also responsible for the new client setup and new process adherence for the external client communities. They work closely with Professional Services Product Management Client Account Management Business Development and Technology to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.
The Impact: The successful candidate will be responsible for providing daytoday customer support for all services supported within Traianas suite of products.
Whats in it for you: We are looking for selfdriven client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing daytoday customer support for all services supported within Traianas suite of products.
The Onboarding team assist clients with new client set ups and UAT testing prior to golive in Production environment. Client Services team is responsible to assist existing clients with daily queries pertaining to Production environment.
- Responsibilities: As part of platform / system support individual is required to assist on everyday client queries pertaining to access management system workflow technical errors customization requirements etc.
- High level of direct client interaction. Client queries handled via emails and phone hotline.
- Act as the primary point person for incident management for Traianawide incident impacting our globally based clients during EMEA hours. Incident management responsibilities include:
- Response to initial incident notification
- Providing regular updates to clients per SLA
- Primary liaison for aiding our clients through postincident recovery
- Provide Major Incident reporting following any Severity 1 outages per SLA.
- Participate in internal testing of applications prior to any change going live in production.
- Work closely with internal teams for system enhancements.
- Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLAs.
- Monitor client query queues diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution.
- Respond to client requests by providing detailed analysis and feedback.
- Process reports (user list / Trade) as requested by clients.
- Participate in internal / external training needs. Educate clients on upcoming changes.
- Liaise with participants for rolling out new products
- Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
What Were Looking For:
Education and experience
- University graduate preferred.
- 10 years of experience required.
- Work experience in the financial markets preferably in operations
- Knowledge of OTC / FX products the trade clearing process and application support a major plus.
- Prior experience working on Traiana applications is a major plus
- Exposure to working in a techno functional operations role is preferred.
Commercial awareness
- Ability to work in fast paced environment with client orientation
Management requirements
- Team Management
Personal competencies
Personal impact
- Strong customer service and problemsolving skills
- Focused on Operational Control and Data Security
- Flexible and able to adapt to change
- Able to work independently with minimal supervision
Communication
- Excellent interpersonal written and verbal communication skills
Teamwork
- Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
The Location: Gurgaon
About Company
OSTTRAis a market leader inderivatives posttrade processing bringing innovation expertise processes and networks together to solve the posttrade challenges of global financial markets. OSTTRA operates crossasset posttrade processing networksprovidinga proven suite of Credit Risk Trade Workflow and Optimisation these solutions streamline posttrade workflows enabling firms to connect to counterparties and utilities manage credit risk reduce operationalrisk andoptimiseprocessingtodrive posttrade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20 years: MarkitServ Traiana TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprisingall trading relationships and paradigms connectedusingpowerful integration and transformation capabilities.
About OSTTRA
Candidates should note that OSTTRAis an independentfirm jointly owned by S&P Global and CME Group. As part of the joint venture S&P Global providesrecruitmentservices to OSTTRA however successful candidates will be interviewed and directly employed by OSTTRA joiningour global team of more than 1200 posttrade experts.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20 years: MarkitServ Traiana TriOptima and Reset. OSTTRA is a joint venture owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure our combined network connects thousands of market participants to streamline end to end workflows from trade capture at the point of through portfolio optimization to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology playing a central role in supporting global financial markets.
Learn more at.
Whats In It For You
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits/benefitsummaries
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Professional (EEO2 Job CategoriesUnited States of America) BSMGMT203 Entry Professional (EEO Job Group)
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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