EASM Support
EASM Support
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Job Description
This is a permanent full time position working a 35 hour week Monday to Friday with the flexibility to work between 7am and 7pm.
This scope of work is supporting External Analytical Strategy and Management (EASM) which involves support in the monitoring of external project activities facilitating and/or leading project progress meetings with Contract Testing Laboratories (CTLs) communication of and resolution of issues and escalations. The role supports the maintenance of the outsourced bookofwork database for selected strategic partners and will involve liaising with relevant technical leads and project teams and CTLs to support related activities such as preparation for operational review meetings collation of survey data coordination of project work and maintenance of relevant data resources.
Job Responsibilities
- Provide management support to Contract Testing Laboratories (CTLs).
- Monitoring of external project activities facilitating and/or leading project progress meetings with Contract Testing Laboratories (CTLs) communicate/perform issue resolution and escalations.
- Supports the maintenance of the outsourced bookofwork database for selected strategic partners (SSPs).
- Supports and maintains relationships with CTLs coordinates project work supports collaborations with SS&P to support SRM (negotiate pricing contracting metrics tracking).
- Liaises between development scientists Analytical Technical Leads (ATLs) and CTLs.
- Liaise with project teams for the setup of analytical testing at CTLs.
- Supports Spend Tracker monthly spend activities/reclass for selected strategic partners.
- Supports yearly CTL Monitoring requirements.
- Supports overseas import license application requirements.
- Maintains SharePoint sites for CTL information sharing including work request (WR) completion.
- Maintains contract/Scope of work trackers for CTLs.
- Creates executes and reviews responses to survey questions as part of the CTL Operational Review Meeting (ORM).
- Builds influential relationships with key EASM and analytical functional leaders to develop solutions reports dashboard and perform resource analysis.
- Identifies aids and supports process improvements.
- Collects and measures productivity through agreed metrics such as number of tests performed cycle times lab/product issues number of hours worked per project etc.
- Able to work autonomously.
- Ensures that the customer gets the best possible service by continually reviewing best practice in relation to both commercial and quality issues and ensuring 100 ethical work standards and GMP compliance.
- Awareness of the customers requirements and strive to meet or exceed those requirements keeping in mind the customer process end points.
- Deals with customer queries and contacts designated personnel with appropriate support from onsite leadership with any relevant information or issues relating to test results or the service in general.
- To revise SOPs and other applicable documentation as required.
- Decisions impacting the client must be approved by the client prior to communicating with the CTLs for example project timelines key deliverables etc.
- To ensure that all documentation is carried out on time is accurate and legible and conforms to the relevant quality standards.
- Ensures compliance with and maintains required training in relevant client and departmental GMP GLP SOP safety and other guidelines.
Qualifications :
- BSc degree in Life Sciences or related field or equivalent qualification business. Significant relevant experience may be considered in lieu of educational qualifications.
- Experience in outsourcing project management would be very beneficial.
- At least 2 years relevant experience working in a GMP regulated industry.
- Strong problemsolving skills and ability to work effectively with teams and individuals to resolve problems schedule and prioritise work. This will include working across geographies on crossfunctional teams.
- Working knowledge and understanding of MRP systems (i.e. SAP).
- Ability to quickly learn new processes.
- Ability to work using fully electronic media including MS Office and SAP.
Additional Information :
At Eurofins we are growing innovating and always learning. We celebrate the achievements of our employees through annual long service awards recognise our colleagues special life events and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
- Reward and Recognition.
- Health Cash Plan
- Life Assurance 4 times annual salary).
- Company Pension Plan
- Employee Assistance Programme 24/7 confidential support.
- Free car parking
- Worldwide career opportunities
- Everyone who joins our team also gets access to Perkbox allowing you to all year round. Whether its supermarket savings or days out the daily coffee or a summer holiday theres something to suit everyones lifestyle.
What Happens Next
Our people are the backbone of what we do so its incredibly important we find the right individuals to join us. As a potential new recruit youll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately on this occasion your application has been unsuccessful.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
