CASUAL Center Services Manager Oahu

*** Applicants seeking shortterm or parttime work with the University of Hawaii may apply for Casual Hire positions which include administrative professional and technical (APT) or instructionaltype positions. Because of the temporary nature of these appointments Casual Hire employees are not eligible for most benefits as provided to regular Board of Regents (BOR) and Civil Service employees (i.e. paid holidays/leave). Casual Hire appointments may last for up to 89 days for fulltime employees and up to 1 calendar year for parttime employees.

Title: (CASUAL) Center Services Manager (Oahu)

Hiring Unit: Hawaii Small Business Development Center (SBDC)

Position: ***Casual Hire***

Location: UH Hilo

Date Posted: February 18 2025

Closing Date: Continuous first review on or about February 26 2025

Salary: $4307/month

Full time/Part time: Full time

Temporary/Permanent: Temporary

Other Conditions: Casual Hire temporary appointment is expected begin March 2025 or soon thereafter. Not to exceed 89 days.

Duties:

1. Manages the daily office administration to support the programs activities and operations within HISBDC and RCUH guidelines; tailored to the interests and needs of its business advisors interns associates customers clients and volunteers.
2. Manages client intake services for the Hawaii SBDC Network Center Staff which may include reviewing Small Business Administration (SBA) forms assist clients with workshop registration and screening client calls or inquiries.
3. Liaison with six other HISBDC offices to ensure consistency in daily operational practices administration information technology and computer network and reporting systems.
4. Organize and maintain center files business records annual forms and financial reports
5. Serves as petty cash custodian. Maximum $300.
6. Provide customer and client service by phone facetoface written correspondence email and text as appropriate.
7. Diplomatically address and coordinate requests to interact with center director and business advisors.
8. Maintain accurate and uptodate customer and client database in SBDC client management and contact management system Center IC.
9. Compose edit graphically design and distribute timely event announcements and center newsletters using relevant communication technology HISBDC branding standards and consistency within the HISBDC network policies and procedures.
10. Serve as a reference point for all incoming inquiries online in person or by phone. Provide sound analysis and correctly direct clients accordingly.
11. Performs administrative duties in conformance with various governmental laws directives regulations and policies including meeting Hawaii
12. SBDC Network reporting requirements.
13. Drives to conduct public relations and outreach activities and to attend required professional staff meetings.
14. Other duties as assigned

Minimum Qualifications:

1. Three years of experience in office or business administration in a business or service environment.
2. Strong oral written and visual presentation skills for inperson and online events.
3. Experience working effectively with a multiethnic multicultural population
4. Knowledge of business conditions and culture in Hawaii.

Desirable Qualifications:

1. Strong organization skills with attention to detail.
2. Ability to handle multiple tasks with frequent interruptions.
3. Proficient in computer software programs for word processing spreadsheets presentations software applications for business and communication data files and researching information. Software applications include and are not limited to: Microsoft Office Suite Adobe Canva Google Drop Box Zoom Center IC and Constant Contact.
4. Effective command of oral and written English language to communicate with internal and external contacts.

To Apply:

Click on the Apply button on the top right corner of the screen to complete an application and attach each required document. A complete application must include:

1. Cover letter explaining how qualifications are met
2. Resume
3. Names and contact information (telephone number and email addresses) of at least three professional references
4. Transcript(s) showing degrees and course work appropriate to the position (copies are acceptable; however original official transcripts will be required prior to employment).

Please do not include any selfidentifying photos. Please redact references to Social Security number and birthdates on transcript copies. All requested documents/information will become the property of the University. All minimum qualifications must be met by the hire date. Incomplete applications will not be considered. Failure to submit all required documents and reference information shall deem an application to be incomplete.

Note: If you have not applied for a position before using NeoGov you will need to create an account.

Inquiries: Teryn Macayan

Please refer to the Center Services ManagerOahu Casual Hire when making inquiries.

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a casebycase basis. For further information please refer to the following link: Experience:

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