Case Manager with Turkish and English 12-month fixed-term contract Disability and Leave Service Team

*This role can be office based in Prague Czech Republic. Additionally this can be a Home Office based role it can be performed from any location within Romania Poland Slovakia and Czech Republic. *
At Amazon we believe that every day is still day one.
We are working to be the most customercentric company on earth. To get there we need exceptionally talented bright and driven people. If youd like to help the Disability Leave Services (DLS) team build a bestinclass professional services program to deliver leave of absence disability and accommodation services to Amazon employees applicants job seekers and candidates globally this is your chance to make history by joining the amazing Disability & Leave Services Team.
The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions understanding the employees situation applying the appropriate benefits responding to changing circumstances and needs and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.
This is an individual contribution (IC) role with no direct reports.


Key job responsibilities
Initiate and respond to inquiries about leave and disability events benefits and options available to employees
Serve as a point of contact for assigned employees to provide holistic case management services including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans federal and state laws and benefit plans as defined by Amazon
Leverage duration guidelines best practice tools and Amazon resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employees changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before during or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise sometimes with limited information
Facilitate a smooth return to work and rampback plan for employees returning to the workplace
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work federal/state regulations and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult coordinate and partner with our third party administrator HR Safety Legal Payroll Benefits team members and other departments/systems as appropriate
Other duties as assigned


High School Diploma
Bachelors degree from accredited university or equivalent experience
Experience in customer service or Human Resource management or Case management or Leave & Disability management role
Intermediate proficiency in MS Word Excel Access Outlook and PowerPoint
Very good proficiency in written and verbal in Turkish (B2 CEFR) and English (B2 CEFR).

Ability to apply critical thinking and identify issues for problem solving
Ability to build strong relationships and influence others while working in a cross functional environment
Strong time management and ownership of deliverables Strong & demonstrated communication skills verbal as well as written Prior Leave and/or Accommodations experience to include: previous work in a leave of absence and/or disability claim management role with experience using case management systems reviewing cases for eligibility determining the appropriate leave and/or disability pay benefits that apply to a specific situation and establishing/executing a case management plan.
Experience providing guidance to employees or managers on leave of absence disability plan accommodation human resources benefits or employee matters
Experience working multiple projects or cases independently in environment with changing priorities
Experience working with confidential information.

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