Special Inventory Tax Deputy Specialist I
Special Inventory Tax Deputy Specialist I
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Job Description
Position Description
The Special Inventory Tax Deputy Specialist I is responsible for managing and processing taxrelated activities for special inventory accounts. This role includes handling dealer inquiries managing tax inventory statements maintaining online portal accounts and performing account maintenance tasks. This role ensures the accuracy and compliance of all taxrelated documentation provides technical support to dealers and effectively resolves any issues that arise in the course of processing statements and handling accountrelated matters.
JOB DUTIES AND RESPONSIBILITIES
- Call Management
- Efficiently manage and respond to incoming calls ensuring all inquiries are addressed in a professional and timely manner.
- Provide dealers with precise and clear information related to tax inventory queries including procedural explanations technical guidance and support in resolving issues.
- Redirect inquiries to the appropriate department or resource when necessary providing dealers with accurate contact information for further assistance.
- Initiate outbound calls to dealers when corrections or clarifications are required regarding tax inventory statements.
- Accurately review and process dealer statements ensuring the correct amounts are applied to each entry.
- Perform detailed verification of figures and ensure the alignment of information ensuring all documentation is precise and compliant with applicable standards.
- Allocate dedicated time to create and manage online portal accounts for dealers ensuring that all registration details are completed accurately and comprehensively.
- Oversee a variety of account maintenance tasks including creating new accounts closing inactive accounts and updating or modifying account information as required.
- Ensure all changes comply with the Appraisal Districts guidelines demonstrating meticulous attention to detail and an indepth understanding of district procedures.
- Open and organize incoming mail from dealers ensuring that documents are properly categorized and processed.
- Conduct spot checks to identify and address any discrepancies or missing information in the documents.
- Communicate with dealers to clarify issues and request necessary corrections to ensure all documentation is complete and accurate.
Harris County is an Equal Opportunity EmployerRequirements
Education & Experience:
- High school diploma or equivalent from an accredited institution within the U.S.
- One 1 year of paid work experience in a professional office setting and providing customer experience
- One 1 year of PC experience using Microsoft Excel Word and Outlook
KNOWLEDGE SKILLS AND ABILITIES
- Basic computer proficiency and knowledge to include use of Microsoft Word Excel and Outlook
- Excellent reading comprehension and verbal/written communication skills are required
- Excellent phone etiquette
- Strong attention to detail
- Excellent organizational critical thinking and complex problemsolving skills
- Must be able to work independently and function effectively in a teamoriented environment
- Ability to work special hours upon request
- Communication skills are necessary with verbal written and interpersonal interactions
- Customer service skills with strong interpersonal ability
- Time Management: Ability to prioritize tasks with processing and ability to meet deadlines.
- Must be able to adhere to office confidentiality requirements regarding customer and voter information
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Experience: Basic knowledge of Property Tax Appraisal and Collection process
General Information
LOCATION:
- 1001 Preston St. Houston Texas 77002
HOURS:
- MonFri 7:45 am 4:45 pm
- Some overtime hours are required on weekdays and weekends
- May require attendance at outside training seminars and/or conference
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
