WFM Planner
WFM Planner
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
So what does a Workforce Planner really do Think of yourself as the leader who ensures staff
optimization by ensuring you have adequate resources to meet demand; and keep a close eye and
resolve concerns on schedule adherence service levels absenteeism and other applicable service and
efficiency metrics. You will have the foresight in preparing for voice and nonvoice volume seat
occupancy average handle time and other factors that measure productivity and campaign performance.
So not just anyone is qualified for this role. We make sure we get the best of the best and ensure our
employees are top notch!
So its time to imagine what its like being a Workforce Planner. Imagine that youre an orchestrator
aligning with numerous programs to optimize employee productivity; coordinating with training and talent
acquisition to forecast and manage staffing needs; and collaborating with IT to customize information
systems to help supervise fiscal activities within your team. You will monitor the accuracy of billing
procedures for all clients within the site; identify strategies to improve campaign processes and
opportunities to increase profitability. As you tackle your new tasks for the day you know that it will lead
to one thing: you must be effective in driving staffing forecasts that are best for our people and our
business.
As a Workforce Planner you will coordinate with operations clients and client services to be able to
gather all the relevant data related to forecasting and calculation of program requirements. Along with
this you will be in charge of maintaining a roster of staff with accurate employee details which includes
availability preferences and skills.
What else You will publish over/under snapshots and create action plans that would either address any
staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in
ensuring that the seating plan is accurate and adequate to meet operational needs.
So do you have what it takes to become a Workforce Planner
Requirement:
Heres what were looking for: We are looking for someone with BPO Operations background and at least
2 years of experience in Workforce Planning preferably with expertise in Forecasting Capacity
Planning and Scheduling and Real Time Management.
We need someone who has the ability to manage multiple complex ongoing tasks and projects.
Someone who has a high attention to detail and has a strong desire to optimize procedures and
processes. Were in search for someone who is proactive when it comes to making decisions as well as
solving problems.
We need someone who is proficient in statistical analysis and possesses good computer and software
skills. Someone who has the ability to read trends and project those into future forecasts. Someone who
has a working knowledge of database applications such as MS Office (Excel Outlook Powerpoint) or the
ability to learn technology very quickly.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
Employment Type
Full Time
Key Skills
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