Regional Service Manager Semiconductor Lithography products
Regional Service Manager Semiconductor Lithography products
Posted on :
09-04-2025
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1 Vacancy
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Job Description
About the Role
Are you seeking a new opportunity to work for one of the worlds most admired and respected companies Located in the Austin or Dallas area this position will provide ongoing support to customers including installation warranty and contract support for Canons Photolithography products.
Manage Canon support teams / service department daily functions to ensure clients receive assistance with technical aspects of products and services.
Respond to escalated customer support issues and manage allocation of resources from other sites or Japan.
Implement customer support processes to enhance customer satisfaction including record maintenance and improving support plans.
Formulate and revise customer support policies and promote their implementation.
Follow through on plans for targeted revenue return by proactively identifying additional sales opportunities for service products (ie spare parts contracts etc) and manage the sales process.
Update the team on new information related to products procedures and trends.
Assess support statistics analyze data and prepare detailed reports with recommendations for improvement.
Identify and address staff training and coaching needs oversee and evaluate the teams ongoing training efforts.
Deliver performance evaluations and follow the disciplinary process
Manage budgets and revenue forecasts as appropriate.
Travel weekly to and/or monthly customer sites both local and regionally.
This position works remotely from a home office located near a major metropolitan city/airport in Texas and requires up to 50 overnight travel.
This position is full time and is considered as a hub workstyle category. These hub employes are expected to come into their assigned office on each regularly scheduled workday. Note that work schedules and office reporting requirements may change from time to time based on business needs.
Manage Canon support teams / service department daily functions to ensure clients receive assistance with technical aspects of products and services.
Respond to escalated customer support issues and manage allocation of resources from other sites or Japan.
Implement customer support processes to enhance customer satisfaction including record maintenance and improving support plans.
Formulate and revise customer support policies and promote their implementation.
Follow through on plans for targeted revenue return by proactively identifying additional sales opportunities for service products (ie spare parts contracts etc) and manage the sales process.
Update the team on new information related to products procedures and trends.
Assess support statistics analyze data and prepare detailed reports with recommendations for improvement.
Identify and address staff training and coaching needs oversee and evaluate the teams ongoing training efforts.
Deliver performance evaluations and follow the disciplinary process
Manage budgets and revenue forecasts as appropriate.
Travel weekly to and/or monthly customer sites both local and regionally.
This position works remotely from a home office located near a major metropolitan city/airport in Texas and requires up to 50 overnight travel.
This position is full time and is considered as a hub workstyle category. These hub employes are expected to come into their assigned office on each regularly scheduled workday. Note that work schedules and office reporting requirements may change from time to time based on business needs.
Your Impact
Manage Canon support teams / service department daily functions to ensure clients receive assistance with technical aspects of products and services.
Respond to escalated customer support issues and manage allocation of resources from other sites or Japan.
Implement customer support processes to enhance customer satisfaction including record maintenance and improving support plans.
Formulate and revise customer support policies and promote their implementation.
Follow through on plans for targeted revenue return by proactively identifying additional sales opportunities for service products (ie spare parts contracts etc) and manage the sales process.
Update the team on new information related to products procedures and trends.
Assess support statistics analyze data and prepare detailed reports with recommendations for improvement.
Identify and address staff training and coaching needs oversee and evaluate the teams ongoing training efforts.
Deliver performance evaluations and follow the disciplinary process
Manage budgets and revenue forecasts as appropriate
Travel weekly to customer sites both locally and regionally
Respond to escalated customer support issues and manage allocation of resources from other sites or Japan.
Implement customer support processes to enhance customer satisfaction including record maintenance and improving support plans.
Formulate and revise customer support policies and promote their implementation.
Follow through on plans for targeted revenue return by proactively identifying additional sales opportunities for service products (ie spare parts contracts etc) and manage the sales process.
Update the team on new information related to products procedures and trends.
Assess support statistics analyze data and prepare detailed reports with recommendations for improvement.
Identify and address staff training and coaching needs oversee and evaluate the teams ongoing training efforts.
Deliver performance evaluations and follow the disciplinary process
Manage budgets and revenue forecasts as appropriate
Travel weekly to customer sites both locally and regionally
About You: The Skills & Expertise You Bring
Please note: this is a customerfacing role and requires compliance with customer policies and protocols which may include COVID19 vaccination and other measures relating to COVID19
Bachelors degree in a relevant field or equivalent experience required plus 7 years of related experience and management of 2 or more regular full time employees
Semiconductor industry product support field service helpful
Experience analyzing and managing budgets and revenue forecasts through multiple accounts
Intermediate MSOffice experience preferred
May require considerable travel (valid drivers license and acceptable driving record necessary). Additionally because this position requires driving for company business as an essential function of the job must remain in compliance with company safety guidelines and policies.
Job may require up to 50 overnight travel.
In accordance with applicable law we are providing the anticipated base salary for this role; $96880 $145090 annually
Bachelors degree in a relevant field or equivalent experience required plus 7 years of related experience and management of 2 or more regular full time employees
Semiconductor industry product support field service helpful
Experience analyzing and managing budgets and revenue forecasts through multiple accounts
Intermediate MSOffice experience preferred
May require considerable travel (valid drivers license and acceptable driving record necessary). Additionally because this position requires driving for company business as an essential function of the job must remain in compliance with company safety guidelines and policies.
Job may require up to 50 overnight travel.
In accordance with applicable law we are providing the anticipated base salary for this role; $96880 $145090 annually
Company Overview
About our Company Canon U.S.A. Inc. is a leading provider of consumer businesstobusiness and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue its parent company Canon Inc. as of 2023 has ranked in the topfive overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
FullTime On Site This position requires fulltime presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#PM19 #LINF1 #LIONSITE
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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