Technical Program Manager Customer Service
Technical Program Manager Customer Service
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Do you enjoy solving complex problems with simple solutions Would you like to help us innovate on behalf of Amazons Digital and Device customers
The Device Digital and Alexa Support (D2AS) technology organization is seeking an experienced Technical Program Manager to join the TPM team. The D2AS vision is to create innovative support experiences for customers of Amazons devices and digital products through intelligent selfservice solutions and enabling our techsupport organization with tools and technology.
Key job responsibilities
As a Technical Program Manager in this team you will:
Interact with Product Managers other TPMs and multiple development teams to define design and deliver complex product features.
Manage all aspects of a project and lead efficient delivery of large programs.
Devise technical specifications and system integration demonstrate ability to understand and discuss technical concepts and evaluate new ideas design and solution choices.
Identify bottlenecks risks and issues at different stages of the program. Provide escalation managements tradeoffs and mitigations balancing the business need and technical constraints.
Drive the technology strategy collaborate with business and development teams across the company to analyze the cost/benefit of project selection.
Engage with and influence crossfunctional stakeholders senior leadership; and keep everyone informed through regular reporting status reviews and other mechanisms.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The Device Digital & Alexa Support (D2AS) Technology team owns critical applications and backend services to enable our end customers and techsupport associates to solve issues with Amazon Devices like Kindle Echo and Fire TVs to digital services like Prime Video Music and Alexa. Some of our key product features the team works on include ondevice diagnostics device screensharing for troubleshooting conversational chatbots for selfservice help and knowledge graph for easy discoverability of help content.
Our team puts a high value on worklife balance. We believe striking the right balance between your personal and professional life is critical to lifelong happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. At work our team is dedicated to supporting new members. We have a great mix of tenured members in the team who go above and beyond in knowledge sharing and mentorship to make the new comers comfortable in the team.
3 years of technical product or program management experience
2 years of software development experience
3 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
3 years of working directly with engineering teams experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114500/year in our lowest geographic market up to $197800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Device Digital and Alexa Support (D2AS) technology organization is seeking an experienced Technical Program Manager to join the TPM team. The D2AS vision is to create innovative support experiences for customers of Amazons devices and digital products through intelligent selfservice solutions and enabling our techsupport organization with tools and technology.
Key job responsibilities
As a Technical Program Manager in this team you will:
Interact with Product Managers other TPMs and multiple development teams to define design and deliver complex product features.
Manage all aspects of a project and lead efficient delivery of large programs.
Devise technical specifications and system integration demonstrate ability to understand and discuss technical concepts and evaluate new ideas design and solution choices.
Identify bottlenecks risks and issues at different stages of the program. Provide escalation managements tradeoffs and mitigations balancing the business need and technical constraints.
Drive the technology strategy collaborate with business and development teams across the company to analyze the cost/benefit of project selection.
Engage with and influence crossfunctional stakeholders senior leadership; and keep everyone informed through regular reporting status reviews and other mechanisms.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The Device Digital & Alexa Support (D2AS) Technology team owns critical applications and backend services to enable our end customers and techsupport associates to solve issues with Amazon Devices like Kindle Echo and Fire TVs to digital services like Prime Video Music and Alexa. Some of our key product features the team works on include ondevice diagnostics device screensharing for troubleshooting conversational chatbots for selfservice help and knowledge graph for easy discoverability of help content.
Our team puts a high value on worklife balance. We believe striking the right balance between your personal and professional life is critical to lifelong happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. At work our team is dedicated to supporting new members. We have a great mix of tenured members in the team who go above and beyond in knowledge sharing and mentorship to make the new comers comfortable in the team.
3 years of technical product or program management experience
2 years of software development experience
3 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
3 years of working directly with engineering teams experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114500/year in our lowest geographic market up to $197800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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