RMA Coordinator 2

Primary Function of the Position

The RMA Logistics Coordinator is responsible for processing Service return materials (RMAs) and coordination of domestic and international Servicerelated shipments. This position will energetically monitor and expedite the movement of materials through the Service Logistics processes.

Essential Job Duties

This position will fulfill the following roles:

• Process disposition and track related returns
  • Receive all field returns
  • Process specific returns requiring sterilization to ensure safe handling
  • Process all items returned from repair service providers into appropriate inventory locations
  • Ship and receive repairable items to and from external service providers
  • Expedite excess returns for priority release to Service Inventory
  • Manage discrepant returns to enable RMA processing
  • Control return material storage within RMA Receiving area
  • Identify and communicate gaps in RMA process
  • Process shipments in a timely manner according to service level requirements
  • Demonstrate exceptional comprehension of Standard Operating Procedures (SOPs) Department Operating Procedures (DOPs) and work instructions
  • Perform other projects or duties that may be assigned
  • Assist Material Handlers as needed to drive productivity and accuracy
  • Comply with general Good Warehouse Practices (GWP) and Warehouse housekeeping processes
  • Maintain warehouse safety and housekeeping in accordance with 5S principles.
  • Achieve all warehouserelated tasks certifications
  • Communicate verbally and via email the status of material movements and transactions to appropriate internal and external customers
  • Actively participate in the Continuous Improvement program including the creation and implementation of moderatescale improvements
  • Must be apt and willing to train new employees and share knowledge with crossfunctional teams to ensure success of our initiatives

Qualifications :

Required Skills and Experience

• Typically requires a minimum of 2 years of related experience at Intuitive or relevant external experience of 3 5 years
• Experience and/or certification in operating materialhandling equipment
• Ability to adhere to attendance safety quality and performance guidelines
• Proficiency in use of Microsoft Office suite of applications.
• Understanding of ERP Business Information Systems (e.g. SAP Oracle Agile)
• Ability to identify opportunities and obstacles and take appropriate necessary action to address.
• Demonstrates the composure required to perform effectively under stressful situations.
• Possess strong problem solving and decision making skills.
• Embrace change be effective in the face of ambiguity and modify behavior when appropriate to achieve organizational objectives.
• The ability to assess risk and willingness to take calculated risks to achieve goals
• Responsible for receipts and shipments to be accurate and must be able to correct mistakes without supervision.

Required Education and Training

• Minimum possess high school degree/ Secondary Education or equivalent.
• Knowledge of Kanban systems and other lean principles.

Working Conditions

• Ability to lift material up to 35 lbs.
• Load & unload trucks as needed via forklift or pallet jacks.
• Wrap weigh & prepare shipments on skids/pallets.
• Extensive walking and repetitive physical motion (squatting bending lifting climbing ladders) is required.

Preferred Skills and Experience

• Must continuously exhibit and showcase CCEE (Character Capacity Energy and Experience)
• Excellent verbal written skills and interpersonal skills.
• Ability to meet deadlines and work well under pressure.
• Ability to work independently.
• Motivated selfstarter with the ability to learn quickly and apply new knowledge effectively
• Knowledge of Service Operations and/or Reverse Logistics

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide marketcompetitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide marketcompetitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.

Remote Work :

No

Employment Type :

Fulltime