Senior Manager People Services

As a member of the People Operations global team the Senior Manager People Services will be responsible for the delivery and of the overall service delivery strategy in a region/area. The Senior Manager will play a key role in ensuring efficient costeffective and compliant delivery of services in a region/area while also providing a positive end user experience. In partnership with other people services leaders the Senior Manager is responsible for helping cocreate and drive the global Service Delivery strategy. The role will be a member of the broader regional HR leadership team. The Senior Managers will provide support guidance and development to regional People Services team members with the goal of creating a customer focused and highly effective HR services team in alignment with our desired employee experience.  

Role & Responsibilities: 

• Oversee regional team of People Services representatives and specialists responsible for serving as a point of contact for employees and managers reaching out to HR. 
• In partnership with People Operations leadership responsible for setting strategy for assigned geographical location. 
• Build and maintain relationships with key stakeholders (e.g. regional leaders HRBLs COEs and other People Operations leaders) to maintain clear lines of communication. 
• Parter with other shared services leaders to execute on overall service delivery strategy ensuring alignment where appropriate and an effective follow the sun model. 
• Ensure employee requests are answered in a timely professional and respectful manner providing an experience aligned with Intuitive culture. 
• Leverage HR system tools (Workday Tableau and ServiceNow) and resources to measure performance and identify opportunities for improvement.  
• Ensure efficient assignment of incoming cases through proper system configuration (partnering with People Systems) and by focusing on prioritization work organization triage of complex cases and timely escalation within and outside of the team as needed. 
• Provide daily coaching and guidance to team on how to efficiently resolve cases and improve interactions when needed. 
• Responsible for maintaining accurate staffing levels and proactively planning for staffing needs and overseeing standardized processes (e.g. onboarding /offboarding tasks employee lifecycle processes TA coordination and support of mobility & transfer processes). 
• Routinely monitor HR inquiries/cases to ensure monitor adherence to and comply with HR SLAs and quality standards. 
• Ensure HR Document repository is maintained make recommendations for updates to job aids and knowledge base updates in partnership with applicable internal stakeholders. 
• Provide coaching to employees and managers on selfservice resources and tools. 
• In partnership with HR Stakeholder and Leadership across HR function identify and inform opportunities for continuous process improvement and automation. 
• Develop a highly effective team by providing leadership building organizational capability fostering teamwork and managing workload for regional People Services function. 
• Plan organize and coordinate HR and crossfunctional projects and initiatives using the project management approach 

Qualifications :

•  Bachelors degree preferably with an emphasis in HR or Business administration  
•  10 years of relevant experience in an HR customer center or solution center at a global organization preferably in medtech or tech industries  
•  5 years of experience in leading an HR shared service or operations team and applying service delivery framework  
• Experience working in a global and regional shared services environment 
• Demonstrated experience in delivering high quality services in HR  
• Experience in lean six sigma process improvement and implementation of HRIS and Service Management tools   
•  Ability to work independently effectively manage time prioritize and manage workload  
•  Proven ability to manage and motivate teams and ability to coach team members on human resources policies processes rules and regulations  
•  Excellent collaboration skills with ability to manage conflict and defuse difficult situations  
•  Analytical skills with the ability to resolve a wide variety of complex issues or problems  
•  Ability to contribute to development or modification of HR policies processes and documentation  
•  Excellent organizational and oral/written communication skills  
•  Experience with the following tools a plus: Workday ServiceNow or other customer portal / case management systems  
•  5 years of experience in leading projects and developing standardized processes a plus    

Additional Information :

ntuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Remote Work :

No

Employment Type :

Fulltime