IT Enterprise Operations Lead - eCommerce

We are seeking an experienced IT Operations Manager with a strong focus on eCommerce to lead the IT operations of our eCommerce platforms. In this role you will drive the development of a business operations function building the capabilities and practices needed to align IT operations with eCommercespecific KPIs observability metrics and insights.

This is a unique opportunity to influence and shape the evolution of our Enterprise Operations Hub enabling it to deliver operational excellence and support our business growth.

Key Responsibilities

eCommerce IT Operations Management

• Lead the operational management of eCommerce systems ensuring availability performance and reliability.
• Monitor and optimise systems to meet specific KPIs.
• Identity and implement observability practices providing insights into platform health.

Business Operations Function Development

• Build a business operations function focused on metricsdriven insights and operational efficiency.
• Establish and embed metrics and dashboards to monitor system health and business impact.
• Collaborate with stakeholders to align Tech operations priorities with ASOS strategic goals.

Incident and Problem Management

• Oversee the resolution of major incidents with a focus on minimising downtime and customer impact.
• Lead root cause analysis and implement corrective actions to prevent recurrence of issues.
• Drive proactive problem management using datadriven insights and observability tools.
• Mature the blameless postmortem process alongside PDTs and establish a framework for corrective actions to be aligned on product roadmaps. 

Change and Release Management

• Ensure smooth and riskfree deployment of changes to eCommerce platforms through robust change and release processes.
• Partner with development teams to accelerate delivery cycles while maintaining stability.
• Develop and mature change policies to support a culture of continuous improvement and innovation.
• Increase change awareness for experiments developed by product development teams ensuring alignment with operational standards and minimising risk.

Operational Metrics and Insights

• Define and track metrics such as error rates bag abandonment latency and user satisfaction.
• Use analytics and insights to recommend improvements to platform performance and user experience.
• Drive continuous improvement initiatives to enhance platform stability and customer satisfaction.

Leadership and Team Development

• Build mentor and lead a highperforming enterprise operations team with a focus on operational excellence.
• Foster a culture of accountability innovation and customer focus within the enterprise operations function.

Collaboration and Stakeholder Management

• Work closely with product areas & groups to align IT operations with business priorities.
• Serve as the key point of contact for IT operations providing regular updates and insights to stakeholders.

Qualifications :

Technical Skills and Experience

• Extensive experience managing IT operations for eCommerce platforms.
• Strong knowledge of observability tools and practices (e.g. Application Insights Grafana & New Relic).
• Proven ability to monitor report and improve eCommercespecific KPIs.
• Familiarity with CI/CD pipelines and agile release management practices.
• Experience with cloud platforms like Azure.

Leadership and Operational Expertise

• Demonstrated ability to build and lead operational teams in fastpaced environments.
• Strong analytical and problemsolving skills with a focus on using data for decisionmaking.
• Experience driving transformation within IT operations to align with business priorities.

Soft Skills

• Excellent communication and stakeholder management skills.
• Ability to work collaboratively with technical and nontechnical teams.
• Strong customer focus and a passion for delivering exceptional user experiences.

Preferred Qualifications

• ITIL Foundation Certification (v3 or v4.
• Previous experience managing operations for global eCommerce platforms.
• Advanced knowledge of web technologies performance monitoring and observability.

Additional Information :

Whats in it for you

• Competitive salary pension and private medical care scheme
• Performance related bonus
• Flex benefits allowance which you can chose to take as extra cash or use towards other benefits
• 25 days paid annual leave an extra day for your birthday
• Employee discount (hello ASOS discount!
• Tech Develops our internal tech focussed skills development programme to focus on your personal growth as a technologist
• Opportunity to represent ASOS at industry leading events
• Opportunity to help shape and drive our DE&I initiatives in Tech (like our WIT movement and Diversity mentoring in Tech)
• Opportunity to make an impact from day one and work with the latest in cutting edge of technology

Remote Work :

No

Employment Type :

Fulltime