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1 Vacancy
CONSUMER AFFAIRS
Develop and implement a consumerfocused communication strategy that aligns with the brands tone of voice and product messaging approach.
Strategically prioritize consumer correspondences across all channels adjusting priorities as necessary to align with department and organizational goals. Appropriately escalate sensitive topics.
Provide timely and informative responses to consumer inquiries in the Red Bull brand voice ensuring the brand and product are brought to life while addressing the consumers needs across diverse subjects including Product Sales Brand Culture Legal Event Support and others.
Create reactive and proactive consumer messaging in collaboration with internal teams to ensure consistency accuracy and strategic coherence across all consumer inquiry topics.
Enhance efficiency and maintain quality amid increasing volumes of consumer inquiries monthovermonth (MoM) and yearoveryear (YoY) conducting regular spot checks to ensure highquality outputs.
Oversee and manage inbound physical mail from consumers with the assistance of the Consumer & Product Communications Specialist.
PROJECT MANAGEMENT & CROSS FUNCTIONAL WORKFLOW
Manage projects from start to finish including planning executing and reporting on initiatives aimed at optimizing consumer engagement and aligning with department and Brand Marketing objectives.
Implement the Brand Marketing calendar by coordinating with brand teams to execute consumerfacing communications that utilize occasions product messaging and campaigns/activations.
Develop and maintain positive relationships and effective collaboration across crossfunctional teams including working with the Legal team on Consumer Affairs data privacy processes.
Establish and manage an efficient process for obtaining qualified sales leads and distribute them to On Premise Sales.
Distribute all press inquiries to the media network and regional teams.
Regularly record and adapt practices based on key learnings to continuously evolve consumer affairs best practices and optimize crossfunctional workflows.
CRH TOOL UTILIZATION & OPTIMIZATION
Collaborate with internal and global counterparts to continuously optimize CRH tools including Zendesk to ensure the U.S. CRH process is equipped with appropriate resources and services.
Offer input to enhance touchpoints for consumers contacting Red Bull and improve the Zendesk Explore dashboard to generate relevant insights.
TRACKING & REPORTING
Set track and compile visually compelling datadriven reports on key performance indicators reflecting engagement and impact across all platforms Zendesk consumer incentives).
Review weekly and monthly consumer engagement reports key learnings and recommendations with the Specialist.
Escalate trending inquiry topics and take appropriate action as needed.
PLANNING & ADMINISTRATIVE
Develop and maintain a strategic 12month business plan including project budgets and billing processes.
Lead the creative process for consumer assets by overseeing planning design and vendor management for development and fulfillment.
Manage Consumer Affairs support and resource needs identify potential outages prioritize concerns and develop mitigation plans.
Lead the implementation of Consumer Affairs and project management tools such as Zendesk Airtable SAP and Lead Tracker.
Produce regular and ad hoc reports to showcase the teams results and impact.
Qualifications :
35 years working experience with 2 years in a managerial and/or team lead role with proven results; previous experience with marketing programs and campaigns
Excellent interpersonal written and verbal communication skills with attention to detail and ability to apply strategic guidance in communication to diverse audiences including internal and consumerfacing
Astute and adaptable to broad consumer base and evolving landscape
Selfstarter creative thinker and problem solver with the ability to efficiently manage multiple projects timelines and deliverables
Processdriven and resultsoriented with ability to build brandaligned and visually compelling datadriven reports
Desired skills: Microsoft Office applications Zendesk and Airtable
Additional Information :
This position is open to U.S. citizens U.S. permanent residents or individuals who are currently authorized to work in the United States on a valid visa.
The base salary range for this position is $85360 to $128040 cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.
Our current Benefits include:
Comprehensive Medical Dental and Vision Plans 401k Match Family Leave PTO & Paid Holiday Schedule Pet Legal and Life Insurance Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)
Red Bull North America Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability veteran status age or any other classification protected by Federal state or local law. We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Remote Work :
No
Employment Type :
Fulltime
Full-time