Support Engineer II Global Maintenance Automation Platform MAP
Support Engineer II Global Maintenance Automation Platform MAP
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
Billions of data are read continuously from sensors and actuators transformed and presented to the teams that makes Amazon the worlds largest Reliability Maintenance Engineering (RME) enterprises.
Do you want to how we do it and contribute to make it even better Join our team!
Amazon is looking for a Support Engineer to be part of o global Operational Excellence team.
The team deploy support and maintain software solutions that links our lowlevel automation systems with the cloud moving the business to Industry 4.0 and improving the Overall Equipment Effectiveness of the installations.
This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the worlds largest fulfillment networks.
Key job responsibilities
As a Support Engineer within the Global MAP OE team you will:
review and test software solutions and new functionalities to make sure that they are 100 error free and ready for the production
deploy software solutions to our production facilities remotely or onsite
be part of the network that will support our customers 24/7
manage trouble tickets to resolution or escalation using existing documentation procedures and tools
maintain products and systems and perform change management activities using existing documentation or with support from peers
identify improvements to existing support processes and contribute to support documentation updates and creation
About the team
The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machinegenerated data leads to automated appropriate and effective proactive and/or predictive maintenance actions. Our objective is to mature and integrate core software tools into a unified Maintenance Automation Platform.
2 years of software development or 2 years of technical support experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Bachelors degree in engineering or equivalent
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Industrial Automation
Control systems
SCADA
OEE
AWS services
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Do you want to how we do it and contribute to make it even better Join our team!
Amazon is looking for a Support Engineer to be part of o global Operational Excellence team.
The team deploy support and maintain software solutions that links our lowlevel automation systems with the cloud moving the business to Industry 4.0 and improving the Overall Equipment Effectiveness of the installations.
This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the worlds largest fulfillment networks.
Key job responsibilities
As a Support Engineer within the Global MAP OE team you will:
review and test software solutions and new functionalities to make sure that they are 100 error free and ready for the production
deploy software solutions to our production facilities remotely or onsite
be part of the network that will support our customers 24/7
manage trouble tickets to resolution or escalation using existing documentation procedures and tools
maintain products and systems and perform change management activities using existing documentation or with support from peers
identify improvements to existing support processes and contribute to support documentation updates and creation
About the team
The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machinegenerated data leads to automated appropriate and effective proactive and/or predictive maintenance actions. Our objective is to mature and integrate core software tools into a unified Maintenance Automation Platform.
2 years of software development or 2 years of technical support experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Bachelors degree in engineering or equivalent
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Industrial Automation
Control systems
SCADA
OEE
AWS services
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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