Supervisor Field Service
Supervisor Field Service
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$ 83300 - 125000
1 Vacancy
Job Description
Work Schedule
Standard Office Hours 40/wk)Environmental Conditions
OfficeJob Description
Join the Thermo Fisher Scientific team and make a difference by enabling customers to find cures to protect the environment and to ensure food safety. Your work will have a realworld impact and provide satisfying career goals..
Our company offers a comprehensive range of lab services support and supply management in one place. Our outstanding people can customize solutions to meet business needs whether they require service for one instrument or support for all lab needs.
To deliver service solutions without boundaries programs are offered for all instruments equipment and laboratory supplies regardless of vendor. As a laboratory partner Thermo Fisher Scientific provides researchers what they need when they need it to improve their ability to focus on science and drive innovation. Let our expertise complement yours!
How will you make an impact
As a Field Service Supervisor you will lead all aspects of field service support customer relationship management and provide direct feedback to our Team. You will collaborate with multiple Service Teams to deliver technical expertise to customers ensuring happiness and achieving highquality results.
This position will be remote and focus primarily on Illinois and Wisconsin. Candidates must be available to work in Chicago for at least one week per month.
What will you do
- Manage and develop a team of highly skilled engineers.
- Facilitate develop and strengthen customer satisfaction.
- Maintain team schedule track service calls assist management of parts inventories and drive company revenue.
- Support your team in solving and diagnosing customers issues by applying instrument performance reports field representative documents and diagnostic reports.
- Coordinate problem resolution with factory engineering customer service and other personnel to expedite repairs.
- Report technical problems and trends affecting future design production service and maintenance processes and recommend modifications to eliminate future problems.
- Provide a communication link between the customer and the company to help ensure that effective service is provided.
- Assure the timely and accurate completion of quality training service reports expense reports company provided car maintenance and mileage reporting and other administrative tasks of your team.
How will you get here
- Bachelors Degree with preference in fields of Sciences Engineering Electronics or equivalent experience .Graduate degree preferred.
- 2 yeas or people leadership experience with development of a team or colleague mentoring preferred.
- 5 years customer service experience preferred.
Knowledge Skills Abilities
- Must have valid driver license.
- Ability to travel overnight within regional territory monthly.
- Ability to work outside regular business hours and/or oncall work.
- Intensity focus and determination to drive success.
- Strong organizational skills and attention to detail.
Benefits
We value our employees and offer a competitive compensation package including comprehensive health benefits retirement plans and opportunities for professional development and growth.
Compensation and Benefits
The salary range estimated for this position based in Illinois is $83300.00$125000.00.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave 3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short and longterm disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits please visit: Experience:
Manager
Employment Type
Full-Time
Key Skills
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