WFH Healthcare Patient Financial Service and Collections Representative
WFH Healthcare Patient Financial Service and Collections Representative
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Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintain a high volume of inbound calls
Researching and responding to billing questions and inquiries.
Negotiating payments on patient account balances and communicates hospital financial policies to patients and identifies patients who need financial assistance.
Adhere to the production standards set for the department and client
Accuracy and confidentiality in handling medical records in compliance with HIPPA Federal State and Company requirements
Other duties as assigned by manager
THE IDEAL CANDIDATE WILL HAVE PREVIOUS EXPERIENCE:
Working in a hospital and call center environments
Retains thorough understanding of insurance and followup to secure reimbursement of claims.
KNOWLEDGE SKILLS & ABILITIES:
Must be able to read and interpret an EOB
Selfmotivated selfdirected with strong organizational written and communication skills
Working knowledge of HIPAA
Knowledge of Medicare Medicaid
Knowledge of other contract payers (HMO PPO) Exceptional organizational skills and attention to detail required
Intermediate computer skills using Microsoft Word Excel
Communication that demonstrates the ability to deliver a concise message with clear receptivity
Sensitivity to our clients needs and matching our performance to deliver results
QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education and Experience:
High School Diploma
1 year experience working with Medicare Medicaid and other commercial payers (HMO PPO)
1 year of healthcare registration collections billing or insurance experience
Epic preferred
CPAR CHAA and CFC Certifications preferred
PHYSICAL SKILLS:
While performing the duties of this job the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; see talk and hear.
WORK ENVIRONMENT:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent/employee works in a temperaturecontrolled office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to on camera 100 of the time during the scheduled shift.
Hollis Cobb is an Equal Opportunity Employer
Illinois and Maryland residents click below for compensation and benefits:
Unclear Seniority
Employment Type
Full-Time
