Support Engineer Prime Video Catalog Support Engineering
Support Engineer Prime Video Catalog Support Engineering
Posted on :
08-04-2025
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1 Vacancy
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Job Description
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies all with the ease of finding what they love to watch in one place. Prime Video offers customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. Prime Video also offers members the opportunity to subscribe to addon channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fastpaced growth business available in over 240 countries and territories worldwide.
The Catalog Support Engineering team in Prime Video works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. Prime Video (PV) is focused on delivering worlds largest selection of digital video with the best possible quality. To successfully ensure Prime Video gets there we are looking for highcalibre Support Engineers. Our work has a direct impact on the experience of millions of global Prime Video customers and it presents some of the most interesting engineering challenges within the PV organization. Innovation is key on this team and we are looking for technically savvy individuals with the ability to deliver simple solutions to complex problems.
Key job responsibilities
Support Engineers in the Prime Video Supply Chain provide front line support of businesscritical services responsible for endtoend digital video product delivery on Prime Video. You will be responsible for managing existing distributed systems diagnosing issues with digital products and taking action to mitigate the issues. Issue resolution will be achieved through a combination of documented procedures internal tooling and debugging skills in a Linuxbased environment to provide rotating 24x7 oncall operational coverage of the system. You will monitor system performance and perform change management and troubleshooting activities to triage and resolve catalogue defects and issues.
A day in the life
As a Support Engineer you will: Become a subject matter expert on one or more services. Own support activities for these services and regularly work with development teams to establish and improve service support. Operate with limited guidance from management and help drive issues to resolution. Understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. Provide mentoring training documentation and tools to other Support Engineers to enable them to perform support activities.
About the team
The Catalog Support Engineering team in Prime Video is responsible for the triage and mitigation of any complex title issues. Issues could be on the video (missing or incorrect) audio (eg audio/video out of sync incorrect or missing) subtitles (subtitle/audio outofsync spelling/grammar issues) artwork (incorrect) offers (incorrect or missing prices) amongst many others. These defects are detected on all titles using Computer Vision Machine Learning internal QA teams customers or partners.
Experience in a technical support or software engineering role
Experience scripting in modern programming languages (Python Bash etc.
Experience troubleshooting and debugging technical systems
Bachelor in Computer Science or equivalent
Proficiency in Linux/Unix OS
SQL and data analytics
Excellent verbal and written communication skills
Selfstarter with strong ownership in delivering results
Competent in supporting processes SLAs issue resolution monitoring and metrics
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Catalog Support Engineering team in Prime Video works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. Prime Video (PV) is focused on delivering worlds largest selection of digital video with the best possible quality. To successfully ensure Prime Video gets there we are looking for highcalibre Support Engineers. Our work has a direct impact on the experience of millions of global Prime Video customers and it presents some of the most interesting engineering challenges within the PV organization. Innovation is key on this team and we are looking for technically savvy individuals with the ability to deliver simple solutions to complex problems.
Key job responsibilities
Support Engineers in the Prime Video Supply Chain provide front line support of businesscritical services responsible for endtoend digital video product delivery on Prime Video. You will be responsible for managing existing distributed systems diagnosing issues with digital products and taking action to mitigate the issues. Issue resolution will be achieved through a combination of documented procedures internal tooling and debugging skills in a Linuxbased environment to provide rotating 24x7 oncall operational coverage of the system. You will monitor system performance and perform change management and troubleshooting activities to triage and resolve catalogue defects and issues.
A day in the life
As a Support Engineer you will: Become a subject matter expert on one or more services. Own support activities for these services and regularly work with development teams to establish and improve service support. Operate with limited guidance from management and help drive issues to resolution. Understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. Provide mentoring training documentation and tools to other Support Engineers to enable them to perform support activities.
About the team
The Catalog Support Engineering team in Prime Video is responsible for the triage and mitigation of any complex title issues. Issues could be on the video (missing or incorrect) audio (eg audio/video out of sync incorrect or missing) subtitles (subtitle/audio outofsync spelling/grammar issues) artwork (incorrect) offers (incorrect or missing prices) amongst many others. These defects are detected on all titles using Computer Vision Machine Learning internal QA teams customers or partners.
Experience in a technical support or software engineering role
Experience scripting in modern programming languages (Python Bash etc.
Experience troubleshooting and debugging technical systems
Bachelor in Computer Science or equivalent
Proficiency in Linux/Unix OS
SQL and data analytics
Excellent verbal and written communication skills
Selfstarter with strong ownership in delivering results
Competent in supporting processes SLAs issue resolution monitoring and metrics
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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