Police Communications Dispatcher - Lateral Continuous
Police Communications Dispatcher - Lateral Continuous
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 107307 - 118705
Vacancy
1 Vacancy
Posted on :
08-04-2025
Job Description
The Position
- ***This a continuous recruitment for experiencedPolice Dispatchers******Qualified candidates are encouraged to apply immediately***The City of Oakland is an equal opportunity employer that values workforce diversity inclusion and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the citys historical roots and the lives of its residents to this day. As public servants to one of the most diverse cities in the nation we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting meaningful outcomes for everyone. Oakland strives to establishan environment that embraces the richness of culture community and individualism of employees.About the Oakland Police DepartmentMission StatementThe Oakland Police Departments mission is to provide police service focused on public safety and the sanctity of life to hold ourselves accountable to a high standard of conduct efficiency and efficacy and to promote mutual respect between the Department and the Communities of Oakland.
Vision
We will work in partnership with our Community recognize the successes of our staff build a team of professionals who are trained and developed to provide top quality Service hold ourselves and each other accountable and continually seek to be the exemplar for 21st Century Constitutional Policing Community engagement and positive employee morale within the police profession.
Core Values- Fairness: We value fairness in our dealings with our Community and with each other. Fairness is the opportunity to deliver services to our Community and make decisions that are impartial equitable and just.
- Integrity: Though it includes a consistency between our statements and our actions integrity is more than service to the truth. Integrity encompasses a transparency and accountability that are born from a desire to do the right thing even when times are difficult.
- Respect: Mutual respect begins at home; we value respect throughout our organization both up and down the chain of command. How we treat each other will be reflected in the way every staff member will be expected to treat every member of our Community.
- Service: Our decisions are constantly guided by our mission of providing services focused on public safety and quality of life while also ensuring that our services are provided in an efficient and effective manner
- Teamwork: Purpose of mission and adherence to values are best drawn out from employees who are supported valued and developed. Whether through peer supervisory or command support and mutual respect OPD expects that our staff all work together to achieve our common goal.
During training working hours and days off vary. Dispatchers may work any of the three shifts in a 24hour period; may be required to work a schedule with rotating days off; often work weekends holidays and overtime as required by emergencies or Departmental needs. This is a public contact position.
We are looking for someone who:- possesses the ability to act promptly logically and decisively;
- can communicate clearly;
- is able to read comprehend and retain information;
- will maintain a calm and professional demeanor even under stressful situations;
- has the ability to adapt to changing situations;
- is able to multitask;
- is highly selfmotivated; and
- will display a high level of integrity.
The sensitivity of the position calls for emotionally stable applicants. Applicants must have a satisfactory record as a lawabiding citizen. Final candidates will undergo a thorough background investigation a polygraph examination and a medical examination. Excessive alcohol usage drug abuse a poor work record or any falsification of employment information are grounds for disqualification from employment consideration.
What you will typically be responsible for:- Receiving and screening telephone calls and recording data
- Analyzing calls for priority level
- Using computeraided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate units
- Receiving transmitting and recording data
- Running queries in automated warrant information systems
- Answering questions from the public
- Dispatching from a mobile command center as requested
A few reasons why you might love a career as a Police Communications Dispatcher:
- The work you do directly impacts the public and City of Oakland residents
- You will have the ability to demonstrate your honesty moral and ethical decisionmaking skills
- In this role you will use your factfinding abilities to identify needs make decisions and address issues
- There are lots of opportunity for growth within the City of Oakland
A few challenges you may face as a Police Communications Dispatcher:
- You must remain calm to effectively handle highstress situations
- This position requires that you are careful about details and thorough in completing tasks
- You will need to maintain composure when faced with callers in aggressive angry or emotional situations
Competencies Required:
- Professional & Technical Expertise: Applying technical subject matter to the job
- Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
- Using Technology: Working with electronic hardware and software applications
- Attention to Detail: Focusing on the details of work content work steps and final work products
- Displaying Ownership and Accountability: Holding self and others accountable for measurable highquality timely and costeffective results
- Handling Stress: Maintaining emotional stability and selfcontrol under pressure challenge or adversity
- Learning Agility: Seeking learning opportunities and applying the lessons to ones work
- Professional Integrity & Ethics: Displaying honesty adherence to principles and personal accountability
- Oral Communication: Engaging effectively in dialogue
- Writing: Communicating effectively in writing
- Customer Focus: Attending to the needs and expectations of customers
- Professional Impact: Presenting self as a positive representative of the organization
- Teamwork: Collaborating with others to achieve shared goals
Read the complete job description at: Class specifications
Note: This is a continuous recruitment process; eligible candidates may remain on the eligible list for 2 years.
This recruitment is open to experiencedPolice Dispatchers.- If you do not possess previous Police Dispatcher experience please apply at: Police Communications Dispatcher Open (Continuous)
- If you are a current SEIUrepresented permanent employee of the City and Port of Oakland with no previous Police Dispatcher experience you may apply at: Police Communications Dispatcher RESTRICTED (Continuous)
Minimum Requirements for Application
- Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.Education: Equivalent to graduation from high schoolExperience: Three 3 years of fulltime of responsible work experience as a Dispatcher in a law enforcement environment. Applicants shall not have had a break in service as a Dispatcher in a law enforcement environment greater than three years 36months) prior to application.Other Requirements:
- Applicants currently working in California as a Dispatcher in a law enforcement environment must possess a valid Public Safety Dispatchers Basic Course Certificate issued the California P.O.S.T.
- Applicants currently working outside of California as a Dispatcher in a law enforcement environment must pass the P.O.S.T. Public Safety Dispatchers Basic Course within one year of appointment as a condition of continued employment.
- Must be eighteen 18 years of age or older.
- Must pass a thorough background investigation.
Background Investigation Psychological and Medical Assessment:
Final candidates will undergo a thorough background investigation by the Oakland Police Department Backgrounds Unit which may include but is not limited to:- A thorough review of the completed Personal History Statement (PHS)
- A polygraph
- A criminal history check consisting of a fingerprint check with the California Department of Justice and FBI
- A drug history check (certain drug usage may result in an automatic disqualification)
- A credit history check
- Interviews with previous and past employers and coworkers
- Present and past neighborhood checks
- Education verification
- Driving record check
- Checks with Law Enforcement agencies in the area you live
- Military history (if applicable)
After a conditional job offer is made candidates will be assessed for compliance with Police Department medical and psychological standards. Any remaining background issues will be resolved during the postoffer phase. Characterrelated information discovered during the postoffer stage may be grounds for revocation of the conditional job offer and removal from hiring consideration. In addition the City Physician will evaluate each candidate to determine their ability to meet the physical demands of the job. The medical exam includes a drugscreening test. Supplemental Information
- This is a Continuous Recruitment. Candidates are only eligible to apply once every three 3 months. Candidates that earn their place on the resulting eligible list may remain active on the eligible list for up to two 2 years.The Selection Process
- Application Filing: All applicants must apply online at and submit the information as indicated on the job announcement by the final filing date. Applicants who meet the minimum education and work experience qualifications will be placed on an unranked eligible list. All candidates who earn placement on the eligible list will be referred to the department for a department interview. Weighted 100
APPLICATION CUTOFF DATESApplication review will be batched based on the submission date. Below are the application submission timeframes.- 3/4/2025 4/7/2025
- 4/8/2025 5/12/2025
- 5/13/2025 6/16/2025
Candidates that are placed on the eligible list will be sent a Personal History Statement (PHS) with submission deadlines and instructions. Please note additional names of successful candidates may be added to the eligible list periodically; candidates names will be merged onto the existing eligible list. Candidates who are active on the eligible list may not reapply while their name is active on theeligible list.The Recruitment Process:
The City of Oakland works with a Civil Service system. Applicants apply online and HR staff review their experience education and training listed on the application against the minimum qualifications listed for each position.Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points for example if you are a Veteran with an honorable discharge or if you are a current City of Oakland resident. If youre applying to a restricted posting and you are eligible as a current City employee you may also receive additional points for your City service. Extra points are only applied to passing scores so if you do not pass every part of the testing process you cannot use extra points to pass.
Whats in it for you- Retirement CalPERS (California Public Employees Retirement System) with a pension formula of 2.5 @ 55 (for Classic CalPERS members) and 2 @ 62 for new CalPERS members. Classic Employees contribute 8 of pretax wages. The City of Oakland does not participate in Social Security
- Health The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem Blue Shield United Health Care and other HMO and PPO plans
- Dental Delta Dental full premium for employees and eligible dependents
- Vision VSP full premium for employees and eligible dependents
- Sick leave Employees accrue 12 days per year
- Deferred Compensation 457(b) pretax plan and an aftertax ROTH 401(k)plan
- Other benefits include a Flexible Spending Account Wellness Program Employee Assistance Program Tuition Reimbursement Life Insurance up to $200k & Employee Training.
Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner applicants will not qualify for further consideration and will be removed from the eligible list.
The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.How to ApplyApply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY.You may apply and view current openings by visiting our employment opportunities webpage at: you do not have access to a computer there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department 150 Frank H. Ogawa Plaza 2nd Floor Oakland CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m..
Our online application system is provided by GovernmentJobs. If you have problems while applying online please contact GovernmentJobs Live Applicant Support atbetween 6:00 AM and 5:00 PM Pacific Time Monday Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours atfor information; however we are unable to provide technical support for the online application system. For recruitmentspecific questions please contact Alyssa Carnagey at .
Employment Type
Full-Time
Key Skills
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