Content Manager EU Selling Partner Engagement and Communication Selling Partner Support

Amazon strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. Sellers are a critical part of Amazons ecosystem to deliver on our vision of offering the Earths largest selection and lowest prices. Over 2 million Sellers sell on Amazon Marketplace and we obsess over providing world class support to them.

Are you experienced in translating complex concepts into clear concise and actionable communications to support Amazon sellers Do you enjoy creating and executing impactful communication plans If you have a proven track record of delivering highquality content in fastpaced environments and experience with largescale CRM and marketing automation platforms this role may be for you.

We are seeking a Content Manager to join Amazons EU Selling Partner Support team. In this role you will be responsible for developing content and executing marketing strategies while maintaining a high standard for targeting key messaging and impact. You will focus on core KPIs to guide your actions and iterations.

You will also seek opportunities to automate and scale marketing workflows where appropriate while staying closely connected to the Selling Partner Experience. By leveraging tools and solutions you will continuously raise the bar for how Selling Partners receive perceive and act on outreach messaging. Additionally you will identify and address blockers that hinder Selling Partners ability to take action engaging with program owners to remove friction points and drive greater engagement with calltoaction messaging.




Key job responsibilities
Create formal documentation processes and procedures including A/B testing strategies.
Develop plans for continuous improvement and optimization of communication campaigns.
Analyze and report on performance metrics of site content to inform enhancement strategies.
Consistently raise the bar on communication quality and enhance the seller experience.
Be selfmotivated eager to learn new topics and proactive in seeking ways to improve communication strategies.

We operate in a fastpaced environment that requires strong business acumen high prioritization skills and flexibility to adapt to new information or changes in planning.


About the team
The EU Selling Partner Support team assists EU marketplace sellers in complying with EU regulations. We measure the success of the role by providing clear and straightforward content that educates and generates responses about compliance requirements through scalable channels.

Given the complex and dynamic nature of the EU legislative landscape we ensure efficient and effective communication with our sellers. We use data to make informed decisions about our channels content quality timing and frequency.

2 years of sales or account management experience
2 years of digital advertising and client facing roles experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers

Experience analyzing key open issues and resolution metrics for each of the managed accounts
Experience in relationship management within technology startups or SaaS Platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.