Senior Product Education Engineer
Senior Product Education Engineer
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Job Description
Position Summary
As a Senior Product Education Engineer at Harness you will become an expert in Harness products to teach others to become experts. You will be the source of truth and lead others on operational recommended practices implementation guidance and solution architecture drawing upon your engineering experience.
The Harness product suite empowers individuals and companies to provision secure connect and run applications in the cloud according to the modern cloud operating model. For this role you should be comfortable working with code configuration and the command line.
This role is crossfunctional between product engineering sales engineering and customer success. You should be excited about taking feedback and requests from the field coming up with creative solutions to realworld problems and documenting and presenting those solutions for others to learn from. You should be passionate about devops microservices security teaching and education both internally for Harness employees and externally for Harness users and partners.
About The Role
- Ability to lead multiday instructorled training ILT for a variety of size customers and partners at Harness.
- Create handson lab exercises and interactive experiences to help practitioners become confident with Harness products.
- Create questions and answers to further Harness Certified Experts certifications.
- Write recommended and best practice guides for using Harness products in production.
- Curate educational resources created by other Harness staff and the open source community.
- Write clear stepbystep guides for specific industry or customer use cases.
- Create or convert existing code samples to work on multiple cloud providers and for mixed workloads.
- Build automations helping further automate our ILT and certification offerings and ecosystem.
- Collaborate and build consensus with other education engineers sales engineers product management engineering and solution architects to understand customer use cases and document solutions to their problems.
ABOUT YOU
- Genuine curiosity in learning how to learn and how to teach others to learn efficiently.
- Excellent written and verbal communication skills this will be tested during the interview process and is required to be successful.
- Previous experience with any Harness product (production experience is not required).
- 4 years of experience in a customerfacing technical role such as technical trainer sales engineer technical account manager customer success engineer enterprise architect software engineer DevOps engineer or other relevant work experience.
- 1 years experience in a programming language such as JAVA/Go/Python/NodeJS.
- 2 years experience in cloud native technologies such as Kubernetes.
- 1 years experience in public cloud technologies such as AWS/Azure/GCP.
- Experience with observability solutions such Prometheus/Open Telemetry/DataDog/AppDynamics.
- Experience operating and maintaining cloud infrastructure in a production environment is preferred.
- Experience with audio/video (recording microphones Adobe Premiere Pro Screenflow or Camtasia) is preferred but not required.
- Experience with graphic design or visual explanations is preferred but not required.
- Experience delivering curriculum exams and certifications via training partners is preferred but not required.
- Experience in teaching or education. This could be as a technical evangelist tutor or mentor is preferred but not required.
- Experience in LMS solutions to deliver interactive training and credentialing such as Instruqt is preferred but not required.
Work Location
Bangalore Hybrid
What you will have at Harness
- Experience building a transformative product
- Endtoend ownership of your projects
- Competitive salary
- Comprehensive healthcare benefit
- Flexible work schedule
- Paid Time Off and Parental Leave
- Monthly quarterly and annual social and team building events
- Monthly internet reimbursement
Harness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- SF Business TimesFastestGrowing Private Companies in the Bay Area
- Forbes 2024 Americas Best Startup Employers
- SF Business Times 2024 Fastest Growing Private Companies Awards
- Fast CoBest Workplaces for Innovators
All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.
Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @harness. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website or you can contact your local law enforcement agency.
Required Experience:
Senior IC
Employment Type
Full Time
