Customer Success Manager Apprentice mf
Customer Success Manager Apprentice mf
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Job Description
Description
Who we are
HP creates new possibilities for technology to have a meaningful impact on people businesses governments and society. The worlds largest technology company and one of the Fortune 100 Best Companies to Work For list in 2024 HP brings together a portfolio that spans printing personal computing software services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.
HP invents engineers and delivers technology solutions that drive business value create social value and improve the lives of our clients. At HP we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more can we do together
You will join an international team of people based in different countries from Spain to Norway and supporting the largest account in Western Europe.
This team is part of a global services organization in HP ; our mission is to sell and manage services contracts for the largest corporate customers of HP. Those services contracts include Managed Print Services (MPS) the full management of office printers for a corporate account Managed Device Services (MDS) the full management of PCs and Managed Collaboration Services (MCS) the full management of meeting rooms for a given customer.
The Customer Success Manager (CSM) is the primary customer interface for those managed services contracts and is responsible for helping customers obtain the optimum value of the contracted services as well as maximizing HP share of wallet within the account.
Responsibilities:
Typically supporting 1 or 2 global accounts your missions will be the following:
- Maintains highlevel of customer loyalty and builds trust and integrity in relationships with clients;
- Identifying/confirming customer success criteria update customer success plan expansion needs and identify key influencers and decision makers;
- Manage the customer contract on daily basis ensuring all services activities delivered are under control;
- Detect business upsell opportunities (for HP strategic offering). Work in collaboration with other sales function to win those opportunities;
- Work on contract renewalSupports quarterly account review with customer stakeholders to report the major KPIs and work on improvement;
- Accountable for P&L management remediation forecasting revenue cost growth.
- Responsible for supporting presales drive adoption increase utilization.
- P&L Management supports renewals.
Who you are
- Masters degree student in International Business or Finance.
- Typically 02 years experience
- Understands market intelligence regarding competitors products and offerings.
- Works as a member of a team in providing support and giving input regarding account opportunities.
- Negotiation skills and ability to frame the value proposition for the customer.
- Product demonstration customer training and product installation skills.
Why joining HP France
At HP France you will be immersed in an inspiring workplace where all our people love to be collaborate well together and where they can learn grow and develop professionally as well as personally. We offer empowering responsibilities. You will have the opportunity to evolve through your commitment your skills and your sense of initiative! This position can be the 1st step in a great career within our teams!
Joining us also means a great worklife balance and benefits such as meal vouchers discounts on HP products and more!
Driven by a strong corporate culture our employees are involved in numerous initiatives through internal networks (Next Gen workplace wellbeing team etc. and external volunteering (Nos Quartiers ont du Talent Hour of Code).
HP is also committed to an equal opportunities policy from recruitment to career development. Job offers are open to all including people with disabilities.
Our promise: To create a diverse and inclusive working environment! So what are you waiting for
Based in Meudon (tramway T2 stop Brimborion) our campus offers collaborative creative and ultraconnected open spaces!
Beginning of apprenticeship : September 2025
#Apprenticeship2025
#LIPOST
Job
AdministrationSchedule
Full timeShift
No shift premium (France)Travel
Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Manager
Employment Type
Full-Time
