Senior Program Manager Last Mile Delivery Programs- IHS and AmFlex
Senior Program Manager Last Mile Delivery Programs- IHS and AmFlex
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Sr Program Manager Performance Mgmt I Have Space (IHS) & AmFlex India Transportation Last Mile
At Amazon we strive to be Earths most customer centric company where people can come to find and discover anything they might want to buy online. At Amazon Logistics we are building a worldclass last mile operation significantly complimented by our delivery services I Have Space (IHS) and Amazon Flex. While IHS is a business opportunity in which a local store owner can partner with Amazon and provide delivery service in neighborhood areas and can earn Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers. With this model individuals can now be their own boss delivering Amazon packages. Both programs are powered by a mobile app that works in concert with our advanced logistics systems.
We are continuing to build a high paced and lean India team to implement and expand our last mile capabilities across key segments of IN Transportation. Amazon is now looking to hire an experienced passionate dynamic analytical innovative handson and (most importantly) customerobsessed program manager. We are seeking a Sr. Program Manager in India to help establish Amazon Transportations last mile delivery as the preferred provider in this specific space. Internally this leader will work directly with functions that cut across the organization including technology transportation operations and customer service to drive a great customer experience for our program.
The successful candidate will be selfmotivated passionate highly analytical and detailoriented possess superior interpersonal and communication skills and be comfortable working independently to drive growth and change in a fastpaced environment. Bias for action is an absolute must and candidates must demonstrate a superior track record of delivering results.
Key job responsibilities
Ensure a bestinclass safety quality and productivity metrics.
Analyze key metrics from the operation of the program and implement initiatives to drive improvements including new technology developments.
Optimize and standardize the delivery partner experience journey.
Create strategy and take actions to develop delivery partner performance improvement with multiple stakeholders including Product Technology ACES Service Level Standards WW Program teams Legal PR and Operations
Lead and coordinate large complicated projects with multiple stakeholders.
Build curated strategies to drive performance for new business aspects
5 years of working cross functionally with tech and nontech teams experience
5 years of program or project management experience
5 years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
At Amazon we strive to be Earths most customer centric company where people can come to find and discover anything they might want to buy online. At Amazon Logistics we are building a worldclass last mile operation significantly complimented by our delivery services I Have Space (IHS) and Amazon Flex. While IHS is a business opportunity in which a local store owner can partner with Amazon and provide delivery service in neighborhood areas and can earn Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers. With this model individuals can now be their own boss delivering Amazon packages. Both programs are powered by a mobile app that works in concert with our advanced logistics systems.
We are continuing to build a high paced and lean India team to implement and expand our last mile capabilities across key segments of IN Transportation. Amazon is now looking to hire an experienced passionate dynamic analytical innovative handson and (most importantly) customerobsessed program manager. We are seeking a Sr. Program Manager in India to help establish Amazon Transportations last mile delivery as the preferred provider in this specific space. Internally this leader will work directly with functions that cut across the organization including technology transportation operations and customer service to drive a great customer experience for our program.
The successful candidate will be selfmotivated passionate highly analytical and detailoriented possess superior interpersonal and communication skills and be comfortable working independently to drive growth and change in a fastpaced environment. Bias for action is an absolute must and candidates must demonstrate a superior track record of delivering results.
Key job responsibilities
Ensure a bestinclass safety quality and productivity metrics.
Analyze key metrics from the operation of the program and implement initiatives to drive improvements including new technology developments.
Optimize and standardize the delivery partner experience journey.
Create strategy and take actions to develop delivery partner performance improvement with multiple stakeholders including Product Technology ACES Service Level Standards WW Program teams Legal PR and Operations
Lead and coordinate large complicated projects with multiple stakeholders.
Build curated strategies to drive performance for new business aspects
5 years of working cross functionally with tech and nontech teams experience
5 years of program or project management experience
5 years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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